Assistant Manager

The Air Ambulance Service; Loughborough; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Enhanced sick pay

Life assurance

Blue Light Card and discounts

Supportive team environment

Employee Assistance Programme

EDI networks participation

Job summary

The Air Ambulance Service in Loughborough is seeking an Assistant Manager on a fixed-term contract ending 1 April 2027. The role is 40 hours per week, based in-store operations, supporting the shop manager to meet income targets while maintaining presentation and stock rotation.

You will lead a diverse team including volunteers, deliver excellent customer service, and uphold our values of equality, diversity and inclusion.

Qualifications

• Demonstrable evidence of TAAS core values throughout career.
• Collaborative approach to achieving departmental and wider objectives.
• Passion for the work TAAS does.
• Excellent interpersonal and communication skills.
• Excellent customer service abilities.
• Flexibility to work weekends and occasional additional hours.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Detail-oriented and able to meet fixed deadlines.
• Flexible, adaptable and able to work under pressure.

Responsibilities

• Support the shop manager in leading day-to-day operations and meet income targets.
• Motivate and support a diverse team including volunteers, ensuring excellent customer service and stock rotation.

Skills

Core values alignment

Collaborative teamwork

Passion for TAAS mission

Interpersonal communication

Customer service excellence

Weekend flexibility

Time management

Confidential information handling

Multitasking under pressure

Attention to detail

Adaptability under pressure

Job description

Join Our Lifesaving Team

Assistant Manager

Full Job Description:

Location: Loughborough

Hours: 40

Please note that this is a fixed term contract, ending 1st April 2027

We’re on the lookout for an Assistant Managerto support the

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion,our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace.

What You’ll Be Doing:

To support the shop manager in leading and managing the day-to-day operations of our store, ensuring income targets are met in line with our organisational objectives.

The Assistant shop manager will motivate and support the management of a diverse team including volunteers, ensuring excellent customer service is delivered whilst maintaining high standards of presentation and efficient stock rotation.

What We’re Looking For:

Essential

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives.

• Passion for the work that TAAS does.
• Excellent interpersonal and communication skills
• Excellent customer service abilities
• Flexibility to work weekends and occasional additional hours as required
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Time-management skills.
• Ability to handle confidential information.
• Ability to multi-task and thrive in a fast-paced environment.
• Ability to pay attention to detail and work to fixed deadlines.
• Flexible, adaptable and able to work under pressure.
  

Desirable

• Proven experience in retail management or a similar customer-facing role.
• Experience working with volunteers
• Proven ability to meet sales targets and manage budgets effectively

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalation appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a BasicDBScheck.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Assistant Manager

Loughborough

LE11 3EB

£13.63 per hour

Temporary - Full-time

Closing date: 29/10/2026

Job reference: LB1711441LouAM