Charity Retail Supervisor - Lead Sales & Volunteers

East Anglia's Children's Hospices; Saxmundham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free onsite parking & Subsidised meals

Enhanced Annual leave Entitlement - 27

8 UK Bank Holidays

Additional holiday purchase scheme

Employee health cash plan & wellbeing

AVIVA pension package – up to 7%

NHS pension - continuation of if

Free Eye Tests & Cycle to work scheme

Weekend and public holiday work may be

Job summary

East Anglia's Children’s Hospices (EACH) in Saxmundham seeks a Retail Sales Supervisor to support the Shop Manager and lead volunteers in a busy shop environment. You will help maximise income from donated goods, gifts and eCommerce while maintaining welcoming customer service.

You will act as Duty Manager when needed, ensure smooth daily operations and contribute to a vibrant community shop that serves local families and supporters.

Qualifications

• Welcoming, inclusive approach with excellent communication and customer service.
• Ability to work independently, prioritise tasks and use initiative.
• Comfortable with lifting/moving stock and using electronic devices (tills/tablets/computers).
• Experience in retail or team supervision is desirable but not essential.

Responsibilities

• Support the Shop Manager in achieving ambitious sales targets.
• Maintain high standards of display, presentation, and cleanliness.
• Promote Gift Aid and help grow eCommerce presence.
• Act as Duty Manager when required, ensuring smooth day-to-day operations.
• Recruit, train, and support volunteers in a positive and inclusive environment.
• Build strong relationships with customers and the local community.

Skills

Customer service

Communication

Team supervision

Independent working

Tools

POS systems

Tablets

Computers

Job description

East Anglia's Children’s Hospices (EACH) in Saxmundham seeks a Retail Sales Supervisor to support the Shop Manager and lead volunteers in a busy shop environment. You will help maximise income from donated goods, gifts and eCommerce while maintaining welcoming customer service.

You will act as Duty Manager when needed, ensure smooth daily operations and contribute to a vibrant community shop that serves local families and supporters.