Retail Sales Supervisor

East Anglia's Children's Hospices; Saxmundham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free onsite parking & Subsidised meals

Enhanced Annual leave Entitlement - 27

8 UK Bank Holidays

Additional holiday purchase scheme

Employee health cash plan & wellbeing

AVIVA pension package – up to 7%

NHS pension - continuation of if

Free Eye Tests & Cycle to work scheme

Weekend and public holiday work may be

Job summary

East Anglia's Children’s Hospices (EACH) in Saxmundham seeks a Retail Sales Supervisor to support the Shop Manager and lead volunteers in a busy shop environment. You will help maximise income from donated goods, gifts and eCommerce while maintaining welcoming customer service.

You will act as Duty Manager when needed, ensure smooth daily operations and contribute to a vibrant community shop that serves local families and supporters.

Qualifications

• Welcoming, inclusive approach with excellent communication and customer service.
• Ability to work independently, prioritise tasks and use initiative.
• Comfortable with lifting/moving stock and using electronic devices (tills/tablets/computers).
• Experience in retail or team supervision is desirable but not essential.

Responsibilities

• Support the Shop Manager in achieving ambitious sales targets.
• Maintain high standards of display, presentation, and cleanliness.
• Promote Gift Aid and help grow eCommerce presence.
• Act as Duty Manager when required, ensuring smooth day-to-day operations.
• Recruit, train, and support volunteers in a positive and inclusive environment.
• Build strong relationships with customers and the local community.

Skills

Customer service

Communication

Team supervision

Independent working

Tools

POS systems

Tablets

Computers

Job description

Retail Sales Supervisor

Company: East Anglia's Children's Hospices

Salary: from £12.71 an hour

Hours: Part-time

Location: Saxmundham, IP17 1DD

Working pattern: On-site

Job type: Permanent

Posting date: 9 Nov 2026

Closing date: 23 Nov 2026

• Free onsite parking & Subsidised meals
• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
• NHS pension - continuation of if already contributing
• Free Eye Tests & Cycle to work scheme
• * Mandatory weekend working on a rotational basis *

Working Pattern: 3 days worked over a 7 day week including weekends

East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our Saxmundham Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

As a Retail Sales Supervisor, you’ll play a key role in supporting the Shop Manager, acting as Duty Manager in their absence. You’ll also help lead and inspire our amazing volunteer team, ensuring they feel valued and empowered.

Our Saxmundham Shop can be found in the Old Auction House, right at the heart of the community and adjacent to Waitrose. It's a vibrant, bustling shop with lots of hidden gems waiting to be discovered, with a good mix of high street brands and some interesting curiosities to be found in their bric-a-brac. The shop is well established and provides a warm and welcoming environment making it a go to destination in Saxmundham.

What you’ll do

• Support the Shop Manager in achieving ambitious sales targets.
• Maintain high standards of display, presentation, and cleanliness.
• Promote Gift Aid and help grow our eCommerce presence.
• Act as Duty Manager when required, ensuring smooth day-to-day operations.
• Recruit, train, and support volunteers in a positive and inclusive environment.
• Build strong relationships with customers and the local community.

Essential requirements

• A welcoming, inclusive approach with excellent communication and customer service skills.
• Ability to work independently, prioritise tasks, and use initiative.
• Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
• Experience in retail or team supervision is desirable, but not essential—we value transferable skills!

Why join EACH?

• Be part of a charity that makes a real difference in the community.
• Work in a supportive, inclusive environment where diversity is celebrated.
• Opportunities for training and development.

Additional information

• Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
• This role requires an Enhanced DBS plus Child Barred check.
• Weekend and public holiday work may be required.

Accessibility Information

• No step free access to the rear of the shop.
• Staff facilities have some accessibility restrictions.
• No designated accessible parking bay outside the shop.
• Till area has some accessibility restrictions.

At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.

Diversity Statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Proud member of the Disability Confident employer scheme