Hospice Shop Retail Supervisor & Volunteer Lead

St. Barnabas House; Peacehaven; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

NHS pension scheme

Up to 35 days’ annual leave

On-site education support

Medicash access

Free parking

Subsidised meals

Gym membership discounts

Employee Assistance Programme

Death in Service

Job summary

St Barnabas House in Peacehaven is seeking a dedicated Retail Assistant to support the Retail Manager in running the shop, delivering excellent customer service and maximising income from donations.

You will help promote fundraising initiatives, manage stock and Gift Aid, coordinate volunteers and rotas, and ensure a welcoming, well-presented shop that contributes to the hospices across Sussex.

Join a values‑driven team and help strengthen community ties while supporting compassionate care.

Responsibilities

• To assist the Retail Manager in day-to-day shop activities and ensure excellent customer service.
• Maximising the shop's contribution through sales from donated and new goods.
• Ensuring the shop delivers high standards of customer service.
• Capturing Gift Aid at every opportunity to maximise income.
• Assisting the manager with sales promotions, stock generation activities and income from new goods.
• Encouraging a safe environment that embraces new ideas and originality.
• Helping the manager keep the shop looking its very best to deliver maximum income to the hospices.
• Encouraging the work of volunteers and co-ordinate the volunteers' work and rotas.
• Assisting the Manager in recruitment, induction, training, and development of volunteers.

Job description

St Barnabas House in Peacehaven is seeking a dedicated Retail Assistant to support the Retail Manager in running the shop, delivering excellent customer service and maximising income from donations.

You will help promote fundraising initiatives, manage stock and Gift Aid, coordinate volunteers and rotas, and ensure a welcoming, well-presented shop that contributes to the hospices across Sussex.

Join a values‑driven team and help strengthen community ties while supporting compassionate care.