Change Lifecycle Lead – ITIL & Governance

BT Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Paid carers leave up to 2 weeks

Maternity, paternity, adoption leave –

BT product discounts

Pension scheme – 5% from you and 10%?/

Holiday purchase scheme

Job summary

BT Group in London is seeking a Change and Configuration Professional to own the end-to-end change lifecycle across BT networks and services, delivering changes safely with minimal disruption. You will collaborate with customers, suppliers and internal stakeholders to maximise value, reduce risk and ensure high-quality service delivery.

The role requires ITIL 4 Foundation, BPSS/SC clearance, and strong stakeholder management.

Qualifications

• ITIL 4 Foundation required; strong understanding of Change Enablement processes.
• BPSS and SC clearance; experience in secure environments.
• Strong stakeholder management and communication skills.
• Knowledge of BT Business products, services and customer environments; ISO20000/ISO27001 exposure.
• Proven ability to prioritise and deliver against deadlines while driving improvement.
• Self-motivated with proactive leadership in collaborative teams.

Responsibilities

• Own and govern the end-to-end change lifecycle, ensuring changes to customer and BT networks and services are delivered safely and effectively.
• Act as a customer champion, driving customer-focused solutions and resolving issues with minimal impact to live services.
• Assess and approve changes, ensuring compliance with service levels, governance requirements and relevant ISO standards.
• Monitor, analyse and report on operational performance, delivering key metrics and insights to internal and external stakeholders.
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency and customer experience.
• Build strong relationships with senior stakeholders, influencing decisions and promoting ITIL best practices across Managed Customer Service Operations.

Skills

ITIL 4 Foundation

BPSS & SC clearance

Stakeholder management

BT product knowledge

ISO20000/ISO27001

Prioritisation & ownership

Leadership

Job description

BT Group in London is seeking a Change and Configuration Professional to own the end-to-end change lifecycle across BT networks and services, delivering changes safely with minimal disruption. You will collaborate with customers, suppliers and internal stakeholders to maximise value, reduce risk and ensure high-quality service delivery.

The role requires ITIL 4 Foundation, BPSS/SC clearance, and strong stakeholder management.