Cyber Security Service Design Lead — Flexible Working

BT Group; Greater London; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

On-target bonus plan

Flexible and smart working

Training and development opportunities

Share options and pension scheme

Discounts on BT & EE products

25 days annual leave

3 days paid volunteering a year

Job summary

BT Group seeks a Service Design Specialist to drive Low Level Service Designs (LLSDs) and governance, translating contractual and customer requirements into scalable, supportable operational services. You will collaborate with project, operational, and customer stakeholders to ensure compliant service delivery and BT Security governance.

Lead service design across technical, operational and customer groups, challenging assumptions and ensuring artefacts align with business objectives while

Qualifications

• Expert ability to define, develop and govern operational processes to support compliant service delivery.
• Strong understanding of customer, commercial and operational objectives.
• Ability to lead continuous improvement initiatives in service design standards and governance.
• Ability to manage and coordinate multiple complex service design activities with stakeholders.

Responsibilities

• Lead creation, governance and improvement of LLSDs aligned with contracts and customer needs.
• Provide service design leadership across technical, operational and customer groups to ensure artefacts are accurate and complete.

Skills

Process governance

Business awareness

Continuous improvement

Planning and prioritisation

Service delivery knowledge

Job description

BT Group seeks a Service Design Specialist to drive Low Level Service Designs (LLSDs) and governance, translating contractual and customer requirements into scalable, supportable operational services. You will collaborate with project, operational, and customer stakeholders to ensure compliant service delivery and BT Security governance.

Lead service design across technical, operational and customer groups, challenging assumptions and ensuring artefacts align with business objectives while