IT Service Transformation Lead

Chartered Insurance Institute Group; Greater London; Hybrid; GBP 90,000 - 102,000; Full time

Job summary

Chartered Insurance Institute in London is seeking a Project Lead – IT Service Improvement to drive a portfolio of IT service enhancements aligned with the Business Solutions strategy. You will lead cross‑functional delivery, partner with stakeholders, and translate strategy into measurable outcomes.

Hybrid role with emphasis on ITIL 4, ITSM, IT disaster recovery and cybersecurity improvements; experience delivering large transformation programmes in regulated environments is valued.

Qualifications

• Proven experience delivering complex IT transformation or improvement programmes.
• Strong knowledge of ITIL 4 and ITSM best practices.
• Experience with IT Disaster Recovery planning and testing.

Responsibilities

• Lead ITIL 4 implementation across ITSM processes and governance.
• Embed a customer-centric approach and improve service delivery.
• Define KPIs, dashboards, and continual improvement roadmaps.
• Coordinate delivery across internal teams and third-party vendors.

Skills

ITIL 4

ITSM

Cybersecurity

Stakeholder management

Tools

ServiceNow

SharePoint

Azure

Job description

Chartered Insurance Institute in London is seeking a Project Lead – IT Service Improvement to drive a portfolio of IT service enhancements aligned with the Business Solutions strategy. You will lead cross‑functional delivery, partner with stakeholders, and translate strategy into measurable outcomes.

Hybrid role with emphasis on ITIL 4, ITSM, IT disaster recovery and cybersecurity improvements; experience delivering large transformation programmes in regulated environments is valued.