Centre Manager | Lead a High-Impact Auto Service Team

Halfords; Luton; On-site; GBP 45,000 - 57,000; Full time

Benefits offered by this job

Leave entitlement 5.6 weeks

Staff discounts

Healthcare benefits

Pension scheme

Share save scheme

Cycle to Work Scheme

Job summary

National Tyres and Autocare, now part of Halfords, is recruiting a Centre Manager to lead the team, deliver an outstanding customer journey and drive business performance. This role offers a base salary of £45,000 with an uncapped monthly bonus averaging £11,500 per year and on-target earnings up to £56,500, plus extensive benefits and progression across the Halfords network.

Join a rapidly growing motoring services and retail network with a structured career path, hybrid training, and

Qualifications

• Strong leadership and team management within automotive or similar
• Experience delivering high customer satisfaction
• Engaging, coaching-based approach to team development
• Experience meeting Health and Safety compliance standards
• Experience managing high sales turnover and KPIs
• Excellent communication, both verbal and written
• IT proficiency and willingness to learn in-house systems
• Current valid driving licence

Responsibilities

• Lead and develop the centre team to achieve targets and deliver an outstanding customer journey
• Drive customer satisfaction and service quality across all interactions
• Monitor KPIs and drive sales performance for the centre
• Ensure compliance with Health and Safety standards and company policies
• Coach and train staff on processes and in-house systems

Skills

Leadership

Customer focus

Coaching

Health & Safety

KPI management

Communication

IT skills

Driving licence

Job description

National Tyres and Autocare, now part of Halfords, is recruiting a Centre Manager to lead the team, deliver an outstanding customer journey and drive business performance. This role offers a base salary of £45,000 with an uncapped monthly bonus averaging £11,500 per year and on-target earnings up to £56,500, plus extensive benefits and progression across the Halfords network.

Join a rapidly growing motoring services and retail network with a structured career path, hybrid training, and