Automotive Centre Manager — Lead Teams, Drive Satisfaction

Halfords; Crewe; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid training opportunities

Health Cash Plan

Pension & Life Assurance

Share save scheme

Cycle to Work Scheme

Wagestream – early access to salary

GP Access 24/7

Job summary

National Tyres and Autocare, now part of the Halfords family, seeks a Centre Manager in Crewe to lead the team, drive sales and ensure outstanding customer service.

You’ll manage day-to-day operations, coach staff, and uphold health and safety standards while delivering a superb customer journey. The role offers an uncapped bonus potential and a strong benefits package, with hybrid training opportunities and progress toward ATA/MOT qualifications.

Qualifications

• Fantastic leadership and team management skills within the automotive or similar industry.
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPIs
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

Responsibilities

• Lead the centre team to success and provide coaching to staff.
• Ensure an excellent customer journey and satisfaction.
• Manage KPIs and drive sales turnover.
• Maintain Health and Safety compliance across the centre.
• Support staff training and progression toward ATA & MOT qualifications.

Skills

Leadership

Customer service

Coaching

Health & Safety compliance

Sales & KPIs

Communication

IT systems

Time management

Driving licence

Job description

National Tyres and Autocare, now part of the Halfords family, seeks a Centre Manager in Crewe to lead the team, drive sales and ensure outstanding customer service.

You’ll manage day-to-day operations, coach staff, and uphold health and safety standards while delivering a superb customer journey. The role offers an uncapped bonus potential and a strong benefits package, with hybrid training opportunities and progress toward ATA/MOT qualifications.