Centre Manager

Halfords; Luton; On-site; GBP 45,000 - 57,000; Full time

Benefits offered by this job

Leave entitlement 5.6 weeks

Staff discounts

Healthcare benefits

Pension scheme

Share save scheme

Cycle to Work Scheme

Job summary

National Tyres and Autocare, now part of Halfords, is recruiting a Centre Manager to lead the team, deliver an outstanding customer journey and drive business performance. This role offers a base salary of £45,000 with an uncapped monthly bonus averaging £11,500 per year and on-target earnings up to £56,500, plus extensive benefits and progression across the Halfords network.

Join a rapidly growing motoring services and retail network with a structured career path, hybrid training, and

Qualifications

• Strong leadership and team management within automotive or similar
• Experience delivering high customer satisfaction
• Engaging, coaching-based approach to team development
• Experience meeting Health and Safety compliance standards
• Experience managing high sales turnover and KPIs
• Excellent communication, both verbal and written
• IT proficiency and willingness to learn in-house systems
• Current valid driving licence

Responsibilities

• Lead and develop the centre team to achieve targets and deliver an outstanding customer journey
• Drive customer satisfaction and service quality across all interactions
• Monitor KPIs and drive sales performance for the centre
• Ensure compliance with Health and Safety standards and company policies
• Coach and train staff on processes and in-house systems

Skills

Leadership

Customer focus

Coaching

Health & Safety

KPI management

Communication

IT skills

Driving licence

Job description

Brilliant at leading a team?

Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £56,500
• Comprising a base salary of £45,000
• An uncapped monthly bonus scheme with average additional earnings of £11,500 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&Cs Apply

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills And Experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.