Centre Manager

Halfords Group PLC; Cambridgeshire and Peterborough; On-site; GBP 41,000 - 52,000; Full time

Benefits offered by this job

Health Cash Plan

Share save scheme

Cycle to Work Scheme

Wagestream access

GP Access

Pension Scheme & Life Assurance

Job summary

National Tyres and Autocare, now part of the Halfords family, is seeking a Centre Manager to lead our Bedfordshire Autocentre and deliver an exceptional customer journey.

You will motivate the team, drive performance, ensure safety standards, and build strong relationships with customers while achieving sales targets.

We offer a competitive base salary (£40,912–£52,412), uncapped bonus averaging around £11,500 annually, and extensive benefits including training and progression opportunities.

Qualifications

• Leadership and team management experience within automotive or similar sectors.
• Strong focus on customer satisfaction and service delivery.
• Coaching-based approach to developing the team.
• Experience ensuring Health and Safety compliance.
• Track record of managing sales turnover and KPIs.
• Excellent verbal and written communication skills.
• Proficient with IT and in-house systems.
• Good time management and reliability.
• Valid driving licence required.

Responsibilities

• Lead and motivate the centre team to achieve targets and a high standard of customer service.
• Drive business performance and ensure a smooth customer journey from entry to service completion.
• Coach and develop staff, delivering on-the-spot training as needed.
• Maintain compliance with health and safety standards and operational procedures.
• Monitor KPIs and sales, and report on performance to senior management.

Skills

Leadership

Team management

Customer service

Coaching

Health and Safety

KPIs

Communication

IT proficiency

Time management

Driving licence

Job description

Job no: 568505
Work type: Full time
Site: Luton
Categories: Autocentre Management
Location: Bedfordshire
Salary: £40,912 - £52,412 per year
Business Area: National Tyres and Autocare

Brilliant at leading a team?

Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay!

• On-target earnings up to £52,412
• Comprising a base salary of £40,912
• An uncapped monthly bonus scheme with average additional earnings of £11,500 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

Benefits Include:

5.6 weeks’ annual leave

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores

Discounts on everything from groceries, shopping, insurance, days out, restaurants and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme

Financial planning support via Wagestream - access up to 30% of your salary in advance

GP Access, 364 days a year, 24 hours a day

Join the Share save scheme with a 20% discount on shares

Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

National Tyres and Autocare is now part of the Halfords family.We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.