Centre Assistant Manager

Webrecruit; Newcastle-under-Lyme; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Nest Pension

Life Assurance

Bonus Scheme

Instant Pay

Retail Discounts

Staff Discounts

Wellbeing Support

Training opportunities

IMI accredited course

Uniform provided

Job summary

Webrecruit is seeking a Centre Customer Service professional in Newcastle-under-Lyme to deliver outstanding service in a busy automotive retail environment. You will manage workloads, engage with customers and help drive sales while upholding centre standards.

The role requires flexible approach, strong communication, and prior experience in a fast-paced retail setting within automotive sectors. Training and progression opportunities are available in a supportive team atmosphere.

Qualifications

• Flexible approach to tasks and able to manage own workload.
• Excellent communication skills with customers.
• Proven experience in a busy retail environment in an automotive setting.

Responsibilities

• Ensure customers receive the best service and care to minimise complaints.
• Meet all sales targets and KPIs.
• Maintain cleanliness of the Centre and equipment.
• Increase sales of products and services offered by the company.
• Recruit and interview all Centre employees.
• Identify training needs for staff development.
• Carry out service and repair on vehicles.
• Support other Centres when required.
• Adhere to company policies, health and safety, compliance and stock control.
• Follow reasonable instructions from management.
• Uniform provided and kept clean and presentable.
• Liaise with Head Office and other departments.

Skills

Customer service

Retail experience

Communication skills

Automotive setting

Job description

Hours

The Company's normal opening times are Monday to Friday 8.30am to 6.00pm, Saturday 8.30am hours to 5.00pm hours and Sunday 10.00am to 4.00pm. Working hours to be discussed at interview

Salary

Dependent on experience

Benefits

• NEST Pension Scheme enrolment after 3 months continuous service, paid via Salary Sacrifice
• Life Assurance
• Bonus Scheme - If Centre Based
• Stream - releases earnings by giving instant access to pay
• Retail Discounts (High St, Online and much more)
• Staff Discounts
• Wellbeing Support (Employee Assistance Programme, Financial Advice, Health)
• Training opportunities to further your career within the Company
• In-house IMI accredited course to further your development & capability
• Company Uniform including Safety Boots

Holiday

20 days per year, plus statutory holidays

The Candidate

The ideal candidate will have a flexible approach to tasks and be able to manage their own workload, be an excellent communicator with proven experience of working in a busy retail environment in an automotive setting.

Job Responsibilities

• Ensure that Customers receive the best Customer Service and care to ensure that complaints are kept to a minimum
• To ensure all sales targets and KPI’s are achieved
• To maintain the cleanliness of the Centre and its equipment on an ongoing basis
• To increase sales of products and services offered by the Company, in accordance with procedures
• Recruit and interview all employees for the Centre
• Identify any training needs for employees to progress and develop within the Company
• Carry out service and repair on all makes of vehicle
• Support other Centres, when asked, when necessary
• To adhere to the Company’s Policies & Procedures including Health & Safety, Compliance and Stock Control
• To comply with reasonable instructions from Management
• The company will supply you with uniform, it must be clean and presentable at all times
• Liaise with Head Office and other Departments

The role reports directly to the Centre Manager

NO AGENCIES PLEASE