Centre and Quality Manager

JR United Kingdom; Cheltenham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company specializing in workplace and facilities management seeks an individual to ensure quality standards across its Academy products. The successful candidate will hold a significant role in enhancing learner experience through compliance and stakeholder collaboration, making a considerable impact on training efficiency and standards.

Benefits

Paid charity days

Paid social events

Living Wage employer

Qualifications

• Knowledge of training standards and regulatory requirements.
• Understanding of adult learning principles.
• Assessment standards expertise required.

Responsibilities

• Ensure IWFM Academy products meet quality standards and regulatory compliance.
• Manage relationships with Awarding Organisations and conduct quality assurance audits.
• Drive improvements to increase learner completion rates.

Skills

Knowledge of training standards

Understanding of adult learning principles

Familiarity with Awarding Organisation processes

Assessment standards expertise

Job description

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IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well and safely, this profession now takes center stage to:

· Promote a positive workplace experience

· Drive business success through improved facilities management

· Contribute to environmental sustainability

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. Collaborate with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven, commercially minded individual accountable for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery and compliance
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage internal relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD activities
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products from project to business as usual
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to stay current with learning and regulatory developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Familiarity with Awarding Organisation processes
• Assessment standards expertise

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Creative thinker and contributor
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and adaptable
• Effective communicator in high-pressure situations
• Supportive with strong personal values aligned with IWFM