Centre and Quality Manager

JR United Kingdom; Stevenage; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in workplace management is looking for a candidate to ensure IWFM Academy delivers quality training services. You will manage compliance standards and improve learner experiences while collaborating with various stakeholders. A focus on quality and exceptional communication skills is vital. This role offers a competitive salary within an innovative environment.

Benefits

Charity days

Paid social events

Living Wage employer

Qualifications

• Knowledge of training and assessment standards.
• Understanding of adult learning methodologies.
• Experience managing relationships with awarding organisations.

Responsibilities

• Maintain quality standards across IWFM Academy.
• Manage relationships with Awarding Organisations.
• Drive standardisation and conduct quality assurance audits.

Skills

Training standards knowledge

Adult learning principles

Assessment standards expertise

Compliance requirements understanding

Effective communication

Job description

Salary: up to £35,000

Job Description

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes centre stage to ensure:

• People want to come to work and do their best work
• We drive business success through enhancing the experience
• We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy.

The postholder must maintain thorough knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry and regulatory standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD activities
• Update policies and procedures per regulatory expectations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products and ongoing activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to incorporate latest learning and compliance developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance requirements
• Understanding of adult learning principles and methodologies
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Innovative and creative thinker
• Energetic with a positive attitude
• Responsible and confident
• Flexible and responsive
• Effective communicator in high-pressure environments
• Supportive with strong personal values aligned with IWFM