Centre and Quality Manager

JR United Kingdom; Hounslow; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established organisation is seeking a Centre and Quality Manager to uphold quality standards across its training products. The ideal candidate will have expertise in training standards, strong communication skills, and a focus on providing exceptional learner experiences. This role is pivotal in ensuring the compliance and success of educational programs.

Benefits

Charity days

Paid social events

Living Wage employer

Disability Confident employer

Qualifications

• Experience in quality management in educational settings.
• Familiarity with Awarding organisation processes.
• Focus on enhancing learner experience.

Responsibilities

• Manage relationships with Awarding Organisations.
• Conduct quality assurance audits.
• Implement quality management plans.

Skills

Knowledge of training standards

Assessment standards expertise

Understanding of adult learning principles

Creative and innovative thinker

Confident communicator

Job description

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Centre and Quality Manager, south west london

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Client:

IWFM | Institute of Workplace and Facilities Management

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings worked well and safely, this critical profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy products.

The postholder must maintain thorough knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery meeting industry standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate new product transitions from project to business as usual
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate processes to improve learner completion rates
• Maintain CPD to incorporate latest developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioural Skills

• Focus on providing excellent learner experience
• Self-motivated, independent, and resilient under pressure
• Creative and innovative thinker
• Energetic, inspiring, and responsible
• Flexible and responsive
• Confident communicator, calm under pressure
• Supportive with strong personal values