Centre and Quality Manager

JR United Kingdom; Dartford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management seeks a quality assurance specialist for its IWFM Academy. The role involves maintaining high standards for training products, managing external relationships, and ensuring regulatory compliance. Ideal candidates should be self-motivated and possess strong communication skills, focused on enhancing learner experiences.

Benefits

Paid charity days

Social events

Qualifications

• Knowledge of training standards and compliance required.
• Familiar with Awarding Organisation processes.
• Effective communication in high-pressure settings necessary.

Responsibilities

• Maintain quality standards across IWFM Academy products.
• Manage relationships with Awarding Organisations and conduct audits.
• Develop reports to monitor learner progress and drive improvements.

Skills

Training standards

Adult learning principles

Assessment standards expertise

Excellent learner experience

Communication

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

dartford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well and safely, this profession now takes center stage to:

· Attract people to work and do their best

· Drive business success through experience enhancement

· Help save the planet

Job Purpose

Ensure IWFM Academy products and services meet quality standards and regulatory compliance. Work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. Maintain knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery and compliance
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardization and CPD
• Update policies and procedures according to regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate new product transitions and ongoing activities
• Lead Tailored Course Approval services
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to incorporate latest developments
• Align with IWFM values and behaviors

Technical Skills

• Knowledge of training standards and compliance
• Understanding of adult learning principles
• Familiarity with Awarding Organisation processes
• Assessment standards expertise

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient
• Creative, innovative, and contributive
• Energetic, inspiring, and confident
• Flexible and responsive
• Effective communicator in high-pressure settings
• Supportive with strong personal values aligned with IWFM