Centre and Quality Manager

JR United Kingdom; Luton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading organization in workplace and facilities management is seeking a Centre and Quality Manager based in Luton. The successful candidate will ensure that IWFM Academy products meet regulatory standards and enhance learner experiences through effective quality management. This role requires strong leadership and a commitment to continuous improvement in quality standards.

Benefits

Paid charity days

Paid social events

Investor in People accredited

Living Wage employer

Qualifications

• Knowledge of compliance requirements and assessment standards essential.
• Experience managing relationships with Awarding Organisations is beneficial.
• Creative and proactive approach to enhance learner experience.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Conduct quality assurance audits and manage relationships with stakeholders.
• Implement quality management plans to ensure compliance.

Skills

Knowledge of training standards

Knowledge of adult learning principles

Effective communication

Job description

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Centre and Quality Manager, Luton, Bedfordshire

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Client:

IWFM | Institute of Workplace and Facilities Management

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings worked well (and safely), this profession now takes centre stage to ensure:

·People want to come to work and do their best work

·We drive business success through enhancing the experience

·We do everything we can to help save the planet

Job Purpose

To ensure IWFM Academy products and services meet internal and external quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person who will be accountable for training and assessment standards and compliance across IWFM Academy products. The postholder must maintain thorough knowledge of delivery and assessment standards to deliver leading industry practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery and compliance
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standards and CPD
• Update policies and procedures to meet regulatory expectations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate new product transitions and business-as-usual activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Improve learner completion rates
• Maintain CPD to stay current with developments
• Adhere to IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance requirements
• Knowledge of adult learning principles and methodologies
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative, innovative, and a willing contributor
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and responsive
• Effective communicator, even in high-pressure situations
• Supportive with strong personal values aligned with IWFM