Centre and Quality Manager

JR United Kingdom; Cambridge; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management seeks a quality assurance professional to oversee IWFM Academy products. The role involves ensuring compliance with regulatory standards and improving learner experience. This position requires strong stakeholder management and a commitment to quality delivery.

Benefits

Disability Confident Employer

Investor in People accredited

Living Wage employer

Paid social events

Charity days

Qualifications

• Knowledge of training standards and regulatory requirements.
• Understanding of adult learning principles and methodologies.
• Knowledge of Awarding organisation processes.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services.
• Implement the quality management plan to ensure efficient delivery.
• Conduct quality assurance audits and visits.

Skills

Quality Assurance

Stakeholder Management

Regulatory Compliance

Training Standards Knowledge

Adult Learning Principles

Job description

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IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well and safely, this profession now takes center stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy products.

The postholder will maintain knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage internal relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures according to regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate transition of new products from project to ongoing activity
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to stay current with learning and regulatory developments
• Work in line with IWFM values and behaviors

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles and methodologies
• Knowledge of Awarding organisation processes
• Understanding of assessment standards

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative and innovative thinker
• Energetic with a can-do attitude, inspiring others
• Responsible and confident
• Flexible and responsive
• Effective communicator, even in high-pressure situations
• Supportive, with strong personal values aligned with IWFM