Centre and Quality Manager

JR United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading organization in workplace and facilities management is seeking a skilled individual to oversee quality assurance at the IWFM Academy. The role focuses on ensuring operational excellence, compliance with training standards, and enhancing learner experiences. Join a mission-driven team committed to driving impact and success in workplace learning.

Benefits

Paid charity days

Paid social events

Living Wage employer

Disability Confident employer

Qualifications

• Knowledge of training standards is essential.
• Experience in compliance and quality management in educational settings.
• Familiarity with Awarding organisation processes is advantageous.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Manage external relationships with Awarding Organisations.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards and compliance

Understanding of adult learning principles

Assessment standards expertise

Focus on providing excellent learner experiences

Confident communicator in high-pressure settings

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well and safely, this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person responsible for training and assessment standards and compliance across IWFM Academy products. The postholder will maintain knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate new product transitions and business activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Improve learner completion rates
• Maintain CPD for latest developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient
• Creative and innovative thinker
• Energetic with a positive attitude
• Responsible and confident
• Flexible and responsive
• Confident communicator in high-pressure settings
• Supportive with strong personal values