Centre and Quality Manager

JR United Kingdom; Slough; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in educational services is seeking a Quality and Compliance Manager to ensure products meet quality standards and regulatory compliance. The role involves developing quality assurance processes, managing stakeholder relationships, and implementing initiatives to enhance learner experiences. You will lead quality management plans and audits, ensuring top-tier learning experiences aligned with regulatory requirements.

Qualifications

• Knowledge of regulatory compliance and quality standards.
• Experience with Awarding Organisations is a plus.

Responsibilities

• Implement quality management plans for effective delivery.
• Conduct audits to meet quality standards.
• Manage relationships with tutors and assessors.

Skills

Quality-driven

Commercial awareness

Knowledge of training standards

Understanding of adult learning principles

Knowledge of assessment standards

Job description

Salary: up to £35,000

Job Description

We are seeking a Quality and Compliance Manager for IWFM Academy to ensure products and services meet quality standards and regulatory compliance. The role involves working with stakeholders to monitor learner data, enhance learner experiences, and manage relationships with Awarding Organisations. The ideal candidate will be quality-driven, commercially aware, and knowledgeable about delivery and assessment standards.

Key Responsibilities

1. Maintain and embed quality standards across IWFM Academy products.
2. Implement quality management plans to ensure efficient delivery and compliance.
3. Manage relationships with Awarding Organisations.
4. Conduct audits to ensure standards are met.
5. Manage relationships with Tutors, Assessors, and IQAs.
6. Drive standardisation and CPD initiatives.
7. Update policies in line with regulatory expectations.
8. Approve Trainers, Tutors, and Assessors.
9. Develop and oversee quality assurance processes.
10. Coordinate new product transitions and business as usual activities.
11. Lead the Tailored Course Approval service.
12. Monitor learner progress through reports.
13. Implement initiatives to improve learner completion rates.
14. Maintain CPD to stay current with learning and regulatory standards.
15. Align with IWFM values and behaviours.

Technical Skills

• Knowledge of training standards and regulatory requirements.
• Understanding of adult learning principles.
• Familiarity with Awarding Organisation processes.
• Knowledge of assessment standards.

Behavioural Skills

• Focus on providing excellent learner experiences.
• Self-motivated, independent, and able to work under pressure.
• Creative, innovative, and a proactive contributor.
• Energetic, confident, and inspiring.
• Responsible and dependable.
• Flexible and adaptable.
• Effective communicator, even in high-pressure situations.
• Supportive, with strong personal values aligned with IWFM.