Centre and Quality Manager

JR United Kingdom; Hemel Hempstead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management is seeking a Centre and Quality Manager to oversee IWFM Academy's services. The role involves ensuring quality standards, managing stakeholder relationships, and enhancing learner experiences, contributing actively to both compliance and training excellence. The ideal candidate will be driven, innovative, and have a strong focus on learner outcomes.

Benefits

Charity days

Paid social events

Qualifications

• Knowledge of training standards and regulatory requirements.
• Understanding of adult learning principles.
• Familiarity with Awarding organisation processes.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services.
• Manage relationships with Awarding Organisations.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards and regulatory requirements

Understanding of adult learning principles

Knowledge of assessment standards

Effective communicator in high-pressure situations

Job description

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Centre and Quality Manager, hemel hempstead

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Client:

IWFM | Institute of Workplace and Facilities Management

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers excellence.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well and safely, this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person responsible for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures to meet regulatory expectations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate transition of new products and business activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD for latest learning and compliance developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Familiarity with Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and resilient under pressure
• Innovative, creative, and contributive
• Energetic, confident, and inspiring
• Responsible and proactive
• Flexible and responsive
• Effective communicator in high-pressure situations
• Supportive with strong personal values aligned with IWFM