Centre and Quality Manager

JR United Kingdom; Basingstoke; On-site; GBP 29,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a quality-focused professional for the IWFM Academy to oversee training standards and compliance. The role entails managing quality assurance processes and enhancing the learner experience while maintaining regulatory standards. This position offers the opportunity to work with various stakeholders to drive industry-leading practices and improve learner outcomes.

Benefits

Charity days

Paid social events

Living Wage employer

Disability Confident employer

Qualifications

• Knowledge of training standards and compliance requirements.
• Understanding of adult learning principles.
• Knowledge of Awarding organisation processes.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Implement the quality management plan to ensure efficient delivery.
• Manage relationships with Awarding Organisations.

Skills

Knowledge of training standards

Understanding of adult learning principles

Knowledge of Awarding organisation processes

Understanding of assessment standards

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working in the background to ensure buildings worked well and safely, this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy products.

The postholder will maintain knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage internal relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures according to regulatory expectations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate transition of new products from project to business as usual
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD to incorporate latest learning and compliance developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance requirements
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Understanding of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative thinker and contributor
• Energetic and inspiring
• Responsible and confident
• Flexible and responsive
• Confident and calm communicator
• Supportive with strong personal values