Centre and Quality Manager

JR United Kingdom; Swindon; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management seeks a Centre and Quality Manager in Swindon. This role focuses on assuring quality standards in Academy products and services, enhancing learner experiences and managing external relationships. As part of a dynamic team, you'll contribute to improving educational outcomes and achieving compliance with regulatory standards.

Qualifications

• Experience in quality management in educational settings.
• Ability to manage relationships with external stakeholders.

Responsibilities

• Ensure IWFM Academy products meet quality standards.
• Drive quality assurance audits and manage relationships with Tutors.
• Update policies as per regulatory expectations.

Skills

Knowledge of training delivery standards

Understanding of adult learning principles

Assessment standards expertise

Job description

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Centre and Quality Manager, Swindon, Wiltshire

Client: IWFM | Institute of Workplace and Facilities Management

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of ensuring buildings work well (and safely), this profession must now take centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven, commercial person accountable for training and assessment standards across IWFM Academy products.

The postholder will maintain knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures per regulatory expectations
• Approve Trainers, Tutors, and Assessors
• Create training quality assurance processes
• Coordinate new product transitions and business-as-usual activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD on latest learning and regulatory developments
• Align with IWFM values and behaviors

Technical Skills

• Knowledge of training delivery standards and compliance
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioral Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative, innovative, and contributive
• Energetic, confident, and inspiring
• Responsibility-taking and confident action
• Flexible and responsive
• Effective communicator in high-pressure environments
• Supportive with strong personal values aligned with IWFM