Centre and Quality Manager

JR United Kingdom; Brighton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in workplace and facilities management seeks an individual passionate about quality assurance for their IWFM Academy. The role involves maintaining high standards and regulatory compliance, enhancing learner experience, and managing key relationships. Join a dynamic team that values innovation and a supportive work environment.

Qualifications

• Focus on quality-driven, commercial focus for training and assessment.
• Ability to manage relationships with Tutors and Assessors.
• Knowledge of compliance and regulatory frameworks required.

Responsibilities

• Maintain quality standards across IWFM Academy products.
• Implement management plans to meet quality industry standards.
• Conduct audits and manage external relationships.

Skills

Knowledge of training standards and regulatory requirements

Knowledge of adult learning principles

Understanding of Awarding organisation processes

Knowledge of assessment standards

Focus on providing excellent learner experience

Self-motivated

Effective communicator

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Brighton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well and safely, this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven, commercial individual accountable for training and assessment standards across IWFM Academy products.

The postholder must maintain thorough knowledge of delivery and assessment standards to deliver industry-leading practices.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage relationships with external Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate transition of new products from project to business as usual
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate processes to improve learner completion rates
• Maintain CPD to incorporate latest developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Knowledge of adult learning principles
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing excellent learner experience
• Self-motivated, independent, and able to work under pressure
• Innovative, creative, and contributive
• Energetic with a positive attitude
• Responsible and confident
• Flexible and responsive
• Effective communicator, calm under pressure
• Supportive with strong personal values aligned with IWFM