Centre and Quality Manager

JR United Kingdom; Colchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A prominent organization specializing in workplace and facilities management seeks a Quality Assurance Manager. The successful candidate will be responsible for ensuring compliance with training standards while enhancing the learner experience across IWFM Academy products. This role is crucial for sustaining high-quality educational standards and fostering relationships with key stakeholders.

Benefits

Paid social events

Charity days

Living Wage employer

Qualifications

• Experience in quality assurance and compliance in educational settings is important.
• Strong attention to detail in embedding quality standards.
• Ability to engage with stakeholders effectively.

Responsibilities

• Maintain quality standards across IWFM Academy products.
• Manage relationships with Awarding Organisations for compliance.
• Conduct quality assurance audits.

Skills

Knowledge of training standards and regulatory requirements

Understanding of adult learning principles

Knowledge of Awarding Organisation processes

Understanding of assessment standards

Self-motivated

Effective communication

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Colchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transform organisations and enhance experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working in the background to ensure buildings worked well (and safely), this profession now takes centre stage to ensure:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality.

The role requires a quality-driven and commercial person accountable for training and assessment standards and compliance across IWFM Academy products.

The postholder will maintain thorough knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery and compliance
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures according to regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes for training delivery
• Coordinate new product transitions and business-as-usual activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD with latest learning and regulatory developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles
• Knowledge of Awarding Organisation processes
• Understanding of assessment standards

Behavioural Skills

• Focus on providing excellent learner experiences
• Self-motivated, independent, and able to work under pressure
• Creative, innovative, and a willing contributor
• Energetic, confident, and inspiring
• Responsibility-taking and confident actions
• Flexible and responsive
• Effective communication in high-pressure environments
• Supportive with strong personal values aligned with IWFM