Centre and Quality Manager

JR United Kingdom; Southampton; On-site; GBP 29,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a quality-driven individual for a crucial role ensuring IWFM Academy products meet regulatory standards. The ideal candidate will manage stakeholder relationships and enhance learner experiences, supporting the mission to provide impactful careers for professionals in workplace and facilities management.

Benefits

Charity days

Paid social events

Living Wage employer

Qualifications

• Experience in managing quality standards and regulatory compliance.
• Proficiency in managing relationships with Awarding Organisations.
• Familiarity with quality assurance processes.

Responsibilities

• Maintain and embed quality standards across IWFM Academy products.
• Implement quality management plan for efficient delivery.
• Conduct quality assurance audits and visits.

Skills

Knowledge of training standards and regulatory requirements

Understanding of adult learning principles

Understanding of Awarding organisation processes

Knowledge of assessment standards

Job description

Social network you want to login/join with:

IWFM | Institute of Workplace and Facilities Management

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace. After decades of working behind the scenes to ensure buildings work well (and safely), this profession now takes centre stage to ensure:

·People want to come to work and do their best work

·We drive business success through enhancing the experience

·We do everything to help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance the learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards and compliance across IWFM Academy products. The postholder will maintain thorough knowledge of delivery and assessment standards to deliver industry-leading practice.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement the quality management plan to ensure efficient delivery meeting industry standards
• Manage external relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate the transition of new products and implement business as usual activities
• Lead the Tailored Course Approval service
• Develop reports to monitor learner progress
• Create initiatives to improve learner completion rates
• Maintain CPD to stay current with developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and regulatory requirements
• Understanding of adult learning principles and methodologies
• Understanding of Awarding organisation processes
• Knowledge of assessment standards

Behavioural Skills

• Focus on providing great learner experiences
• Self-motivated, driven, and independent
• Creative and innovative thinker
• Energetic with a can-do attitude
• Responsible and confident
• Flexible and responsive
• Effective communicator in high-pressure situations
• Supportive with strong personal values aligning with IWFM