Centre and Quality Manager

JR United Kingdom; Portsmouth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading organization in workplace and facilities management seeks a Centre and Quality Manager in Portsmouth. The role encompasses ensuring quality standards and regulatory compliance for IWFM Academy products, enhancing learner experiences, and managing key stakeholder relationships.

Benefits

Charity days

Paid social events

Living Wage employer

Qualifications

• Experience in training standards and compliance.
• Ability to understand adult learning principles.
• Expertise in assessment standards.

Responsibilities

• Maintain and embed quality standards across IWFM Academy.
• Manage relationships with Awarding Organisations.
• Conduct quality assurance audits.

Skills

Knowledge of training standards and compliance

Understanding of adult learning principles

Assessment standards expertise

Job description

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Centre and Quality Manager, Portsmouth, Hampshire

Client:

IWFM | Institute of Workplace and Facilities Management

Location:

Portsmouth, Hampshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Salary: up to £35,000

Vision

Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.

Mission

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.

The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid social events and make efforts to reduce our impact on the planet.

Why IWFM?

IWFM champions the changing demographic of the workplace, ensuring:

· People want to come to work and do their best work

· We drive business success through enhancing the experience

· We help save the planet

Job Purpose

To ensure IWFM Academy products and services meet quality standards and regulatory compliance. You will work with stakeholders to monitor learner data, enhance learner experience, and manage relationships with Awarding Organisations to improve quality. The role requires a quality-driven and commercial person accountable for training and assessment standards across IWFM Academy.

Key Responsibilities

• Maintain and embed quality standards across IWFM Academy products and services
• Implement quality management plans to ensure efficient delivery and compliance
• Manage relationships with Awarding Organisations
• Conduct quality assurance audits and visits
• Manage relationships with Tutors, Assessors, and IQAs
• Drive standardisation and CPD
• Update policies and procedures in line with regulations
• Approve Trainers, Tutors, and Assessors
• Create and implement quality assurance processes
• Coordinate new product transitions and business-as-usual activities
• Lead Tailored Course Approval service
• Develop reports to monitor learner progress
• Initiate improvements to increase learner completion rates
• Maintain CPD with latest learning and regulatory developments
• Align with IWFM values and behaviours

Technical Skills

• Knowledge of training standards and compliance
• Understanding of adult learning principles
• Knowledge of Awarding organisation processes
• Assessment standards expertise

Behavioural Skills

• Focus on providing excellent learner experience
• Self-motivated, independent, and resilient
• Creative and innovative thinker
• Energetic, inspiring, and confident
• Responsible and adaptable
• Clear communicator, calm under pressure
• Supportive with strong personal values