Centre Administrator

VTCT Skills; Eastleigh; Hybride; GBP 24 000 - 27 000; Plein temps

Avantages offerts par ce poste

26 days annual leave plus bankholidays

Birthday leave

Pension and life assurance

Wellbeing support

Employee Assistance Programme

Learning and development opportunities

Résumé du poste

VTCT Skills is seeking a proactive Centre Administrator to join the Centre Administration team in the UK. You will support learner registrations, certifications and exam bookings, ensuring accuracy and compliance in a highly regulated environment.

You will handle enquiries, maintain records, and contribute to process improvements while working in a hybrid setup with opportunities for development and learning.

Qualifications

• Level 3 standard or equivalent education.
• Experience in a busy administrative environment.
• Strong attention to detail and organisational skills.
• Proven communication and customer service abilities.

Responsabilités

• Manage learner and centre administration: registrations, certifications, amendments, exam bookings and withdrawals.
• Respond to customer enquiries within SLAs and escalate complex issues as needed.
• Maintain accurate learner records and support data quality through audits.
• Support system testing and develop guidance materials for colleagues and customers.
• Validate and quality-check certification files and printed certificates to meet regulatory requirements.

Connaissances

Attention to detail

Organisational skills

Time management

MS Office

Outlook

Excel

Word

Customer service

Communication

Formation

Level 3 standard or equivalent

Outils

Microsoft Excel

Microsoft Word

Outlook

Description du poste

We're looking for a proactive and detail-oriented Centre Administrator to join our Centre Administration team and play a vital role in supporting learners and our training providers. You'll help ensure essential processes are delivered accurately and efficiently, supporting the registration and certification of thousands of learners each year. This is an exciting opportunity to work in a highly regulated environment where accuracy, problem-solving and customer service are key. You'll gain exposure to a wide range of administrative processes, systems and stakeholders while contributing to continuous improvements that enhance both the customer and learner experience.

Key Responsibilities

• Manage a wide range of learner and centre administration activities, including registrations, certifications, amendments, exam bookings and withdrawals.
• Respond to customer enquiries, resolving queries within service level agreements and escalating complex issues where required.
• Maintain accurate learner records and support data quality through regular audits and cleansing activities.
• Support system testing, process improvements and the development of guidance materials for colleagues and customers.
• Validate, prepare and quality-check certification files and printed certificates, ensuring regulatory requirements are met.

About You

• Educated to Level 3 standard (or equivalent) with experience working in a busy administrative environment.
• Excellent attention to detail with strong organisational and time-management skills.
• Confident using Microsoft Office applications, including Outlook, Excel and Word.
• Strong communication and customer service skills with the ability to manage queries professionally and effectively.
• Proactive, adaptable and able to work both independently and as part of a team.

26 days annual leave plus bank holidays and birthday leave. Flexible and hybrid working. Pension and life assurance. Wellbeing support and Employee Assistance Programme. Learning and development opportunities.

If you're an organised administrator who enjoys working with data, solving problems and delivering excellent service, we'd love to hear from you.