Centre Administrator – Registrations & Certifications

VTCT Skills; Eastleigh; Hybrid; GBP 24,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave plus bankholidays

Birthday leave

Pension and life assurance

Wellbeing support

Employee Assistance Programme

Learning and development opportunities

Job summary

VTCT Skills is seeking a proactive Centre Administrator to join the Centre Administration team in the UK. You will support learner registrations, certifications and exam bookings, ensuring accuracy and compliance in a highly regulated environment.

You will handle enquiries, maintain records, and contribute to process improvements while working in a hybrid setup with opportunities for development and learning.

Qualifications

• Level 3 standard or equivalent education.
• Experience in a busy administrative environment.
• Strong attention to detail and organisational skills.
• Proven communication and customer service abilities.

Responsibilities

• Manage learner and centre administration: registrations, certifications, amendments, exam bookings and withdrawals.
• Respond to customer enquiries within SLAs and escalate complex issues as needed.
• Maintain accurate learner records and support data quality through audits.
• Support system testing and develop guidance materials for colleagues and customers.
• Validate and quality-check certification files and printed certificates to meet regulatory requirements.

Skills

Attention to detail

Organisational skills

Time management

MS Office

Outlook

Excel

Word

Customer service

Communication

Education

Level 3 standard or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

VTCT Skills is seeking a proactive Centre Administrator to join the Centre Administration team in the UK. You will support learner registrations, certifications and exam bookings, ensuring accuracy and compliance in a highly regulated environment.

You will handle enquiries, maintain records, and contribute to process improvements while working in a hybrid setup with opportunities for development and learning.