Admin Coordinator

SI Recruitment Limited; Catterick; On-site; GBP 22,000 - 26,000; Full time

Job summary

SI Recruitment Limited is seeking an Admin Coordinator to join a growing organisation in Catterick, North Yorkshire. The role combines client relationship management with administration, coordinating training solutions and bookings to support service delivery.

You will work closely with clients, trainers and awarding organisations to ensure training runs smoothly, identify improvement opportunities and contribute to business growth.

Qualifications

• Experience coordinating training programmes or qualifications within a compliance-driven environment.
• Proficient with Microsoft 365 and SharePoint.
• Strong organisational, administrative and coordination skills.
• Experience in customer service, account management or client relationships.

Responsibilities

• Manage allocated client accounts, acting as the main point of contact for training enquiries and ongoing support.
• Build and maintain relationships with clients, instructors, assessors, awarding organisations and other stakeholders.
• Identify and coordinate training solutions that meet client requirements.
• Manage training bookings, scheduling and administration, ensuring accuracy and compliance.
• Maintain accurate records and documentation across company systems.
• Communicate professionally, providing clear information and updates to clients and colleagues.
• Identify opportunities to promote services and support business development.
• Resolve issues and contribute to continuous improvement and high service standards.

Skills

Training coordination

Client relationships

Organisational skills

Microsoft 365

SharePoint

Communication

Multi-tasking

Education

Business Administration

Customer Service

Tools

SharePoint

Microsoft 365

Job description

We are recruiting for a Admin Coordinator to join a growing organisation in Catterick, North Yorkshire. This varied role combines client relationship management and administration. You will manage a portfolio of clients, understand their training requirements and coordinate high-quality training solutions.

Working closely with clients, trainers and awarding organisations, you will ensure training is delivered efficiently while identifying opportunities to improve services and support business growth.

Key Responsibilities:

• Manage allocated client accounts, acting as the main point of contact for training enquiries and ongoing support
• Build and maintain relationships with clients, instructors, assessors, awarding organisations and other stakeholders
• Identify and coordinate training solutions that meet client requirements
• Manage training bookings, scheduling and administration, ensuring accuracy and compliance
• Maintain accurate records and documentation across company systems
• Communicate professionally, providing clear information and updates to clients and colleagues
• Identify opportunities to promote services and support business development
• Resolve issues and contribute to continuous improvement and high service standards

Key Skills & Experience:

• Experience coordinating training programmes or qualifications within a compliance-driven environment would be desirable
• Business Administration, Customer Service or Learning & Development qualifications would be advantageous
• Strong organisational, administrative and coordination skills
• Ability to manage multiple tasks and meet deadlines
• Experience in customer service, account management or client relationships
• Proficient in Microsoft 365, particularly SharePoint

Salary: Competitive, depending on experience