Central Planner - Field Scheduling & Customer Care

Manpower UK Ltd; Peterborough; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Central Planner to manage scheduling for Field Service Engineers. This role involves creating efficient schedules to enhance customer experience, optimizing job allocations, and ensuring service levels are met. The ideal candidate has strong customer service skills and experience in planning or coordinating roles. A collaborative mindset and attention to detail are essential for success. This position offers a competitive salary and the opportunity to impact operations significantly.

Qualifications

• Strong customer service experience and ability to manage queries calmly.
• Excellent attention to detail while working with schedules and data.
• Experience in planning, scheduling, coordination or dispatch roles is a plus.
• Confident communication skills and collaboration with teams.

Responsibilities

• Manage a rolling 7-day schedule for service engineers.
• Allocate and reallocate jobs to optimize travel and workload.
• Monitor service levels and engineer utilization.
• Provide support and solutions to engineers and colleagues.
• Investigate escalations and rectify issues for customers.

Skills

Customer service experience

Attention to detail

Clear communication skills

Problem-solving skills

Job description

A leading staffing agency in the UK is seeking a Central Planner to manage scheduling for Field Service Engineers. This role involves creating efficient schedules to enhance customer experience, optimizing job allocations, and ensuring service levels are met. The ideal candidate has strong customer service skills and experience in planning or coordinating roles. A collaborative mindset and attention to detail are essential for success. This position offers a competitive salary and the opportunity to impact operations significantly.