Central Events Supervisor

Iconic Hotels & Resorts; New Milton; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Meals on duty

Accommodation provided

Recognition awards

Healthcare cover

Career development

Friends & family rate

Food & beverage discount

Spa discount

Refer a friend

Team events

Job summary

Iconic Luxury Hotels is seeking a Central Events Supervisor to oversee guest experiences across our distinctive properties in the UK. You will sell and upsell unique events, coordinate with our hotels, and ensure superb service for every guest.

You should be confident on the phone and by email, able to stay calm under pressure, and have a keen eye for detail to maximize guest satisfaction and revenue potential.

Qualifications

• Experience in events within a luxury hotel is advantageous.
• Confident communication by telephone and email.
• Ability to stay calm under pressure to deliver the best guest experience.
• Keen eye for detail.

Responsibilities

• Sell and upsell experiences to guests across Iconic hotels.
• Use electronic event booking systems to ensure efficient, exceptional service.
• Represent all Iconic hotels and their unique offerings.
• Increase potential revenue by upselling to future events clients.
• Issue daily and weekly tasks to the team.

Skills

Event experience

Communication skills

Calm under pressure

Attention to detail

Job description

Iconic Luxury Hotels - We are an eclectic collection of unique properties, with personalities as distinctly individual as our guests. Distinguished, authentic and intriguing, they include quintessentially British country houses, a 19th-century boutique hotel, a coaching inn and a high-end neighbourhood townhouse

What's in it for you As Central Events Supervisor?

• £34,505 annual salary
• Meals included on duty
• Accommodation available if required
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Check out behind the scenes here: https://www.instagram.com/chewtoncareers/

Central Events Supervisor – About you

• Have experience working alone or in an events team within a luxury hotel would be advantageous
• Be confident communicating by telephone and email
• Be able to remain calm under pressure in order to deliver the best guest experience
• Have a keen eye for detail

Aim of the Central Events Supervisor role

• Be confident in your knowledge of all Iconic hotels, able to sell and upsell to guests across all of the fantastic and unique experiences these hotels have to offer
• Be intuitive with the electronic hotel event booking systems to ensure efficient and exceptional service
• Take pride in representing all Iconic hotels
• Increase potential revenue by respectfully upselling to future events clients through your confidence and knowledge of what each hotel has to offer and the unique opportunities each hotel can bring
• To issue daily and weekly tasks to the team.