Reception Supervisor

Iconic Hotels & Resorts

New Milton

Hybrid

GBP 25,000 - 30,000

Full time

6 days ago

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Benefits offered by this job

Staff accommodation if required

Free staff meals

Friends and Family rate at Iconic Luxu

25% discount on all Food & Beverage

Discount on Spa treatment and products

Job summary

Chewton Glen in New Milton, a luxury English country hotel, is seeking a Reception Supervisor to assist daily operations and supervise the reception team in the absence of the Reception Manager.

You will manage rotas, provide training, maintain guest records, and ensure high standards of service across Front Office and related departments. Experience in 4- or 5-star hotels and Opera proficiency are essential; excellent communication and a passion for guest satisfaction are expected.

Qualifications

Experience as a Reception Supervisor in a 4- or 5-star hotel.
Proficient in Opera property management system.
Attention to detail with strong organisational and communication skills.

Responsibilities

Assist in the smooth running of the Reception department and staff rotas.
Maintain guest history records and cashiering procedures with accuracy.
Support front of house with reservations and guest inquiries.
Ensure company policies, privacy and data protection are followed.

Skills

Team leadership

Customer service

Staff scheduling

Staff training

Tools

Opera

Job description

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Reception Supervisor role

To assist in the day-to-day running of Reception and to supervise reception in the absence of the Reception Manager.

Responsibilities of the Reception Supervisor role

To be confident in assisting in the smooth running of the department, assisting with rota’s, appraisals and training of staff.
To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards.
To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
To work with all other departments in a suitably respectful, courteous and helpful manner.
To be passionate in assisting the Front of House Manager and Assistant Front of House Manager with the efficient upkeep of guest history records entering as much information as possible.
To be confident and take pride in ensuring the well-being, satisfaction, and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
To take pride in maintaining a high standard in personal appearance and demeanour.
To have a good working knowledge of all departments of the Hotel.
To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email. And oversee a training plan for all reception staff when Rota requires.
To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
To take pride in being well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
To know and understand the current policies and procedures of the Hotel and Spa.
To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.
To be aware of complaints/problems and bring them to the attention of the FOH / Ass. FOH Manager, Duty Manager and to offer assistance using your integrity.
To make sure that Company Policy and the Vision are followed at all times.
All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.

Reception Supervisor - About you

Experience in a Reception Supervisor role within a 4* or 5* hotel would be required
Experience using Opera
You will have keen eye for detail, organisational skills and confident in communicating with the team

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