Maitre D' (Host)

Iconic Hotels & Resorts; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Monthly service charge

29 days annual leave

Complimentary team meals

Exclusive team rates

Health cash plan

Employee assistance programme

Job summary

Iconic Hotels and Resorts is seeking a Maitre D' for Hans Bar & Grill, located at 11 Cadogan Gardens, London. You will be the first contact for guests, setting the tone and overseeing reservations and guest flow to ensure a warm, personalised, seamless experience.

Working with the Food & Beverage Manager and team, you will manage Opera reservations, maximise covers, build relationships with guests, handle billing, and promote hotel dining experiences to create memorable guest experiences.

Qualifications

• Oversee reservations and guest flow using the Opera system.
• Provide personalised, welcoming service for every guest arrival.
• Maintain menus, ensuring descriptions and prices are current and accurate.
• Communicate guest feedback to management promptly and professionally.

Responsibilities

• Constantly seek opportunities to go above and beyond for our guests, ensuring every arrival and dining experience is personalised, welcoming and memorable.
• Maximise lunch and dinner covers through effective control of bookings, table allocations and dining times.
• Build meaningful relationships with guests, using names and titles appropriately and delivering discreet, attentive and professional service.
• Take ownership of all billing and payment procedures, ensuring charges and room postings are processed accurately.
• Demonstrate excellent knowledge of the hotel's facilities, services and dining experiences, promoting these opportunities to guests where appropriate.
• Communicate guest feedback, comments and concerns to the Food & Beverage Manager on duty.
• Attend daily briefings and stay aware of VIP arrivals and operational updates.

Job description

Aim of the Role

As a member of the Food & Beverage team at Hans Bar & Grill, located within 11 Cadogan Gardens, one of only two Relais & Châteaux properties in London, you will be at the heart of creating exceptional dining experiences for our guests.

As Maitre D', you will be the first point of contact for guests arriving at the restaurant, setting the tone for their experience from the moment they walk through the door. Working closely with the Food & Beverage Manager and Assistant Food and Beverage Managers, you will oversee reservations, manage guest flow and ensure every guest receives a warm, personalised and seamless experience. Through your passion for hospitality, attention to detail and commitment to excellence, you will play a key role in ensuring guests leave with lasting memories and a desire to return.

11 Cadogan Gardens is a truly iconic 19th-century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian façade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.

Maitre D' Responsibilities

• Constantly seek opportunities to go above and beyond for our guests, ensuring every arrival and dining experience is personalised, welcoming and memorable.
• Manage restaurant reservations confidently using the Opera system, ensuring bookings are accurate and guest preferences are recognised wherever possible.
• Oversee the smooth flow of guests from the lounge and bar into the restaurant, ensuring service is organised, efficient and seamless.
• Maximise lunch and dinner covers through effective control of bookings, table allocations and dining times, whilst remaining flexible to accommodate guest requests.
• Build meaningful relationships with guests, using names and titles appropriately and delivering discreet, attentive and professional service at all times.
• Take ownership of all billing and payment procedures, ensuring charges, room postings and payment methods are processed accurately and in line with company procedures.
• Maintain menus to the highest standards, ensuring all food and beverage offerings, descriptions and prices are current and presented professionally.
• Support the delivery of exceptional service standards by ensuring all restaurant procedures and service steps are followed consistently.
• Demonstrate excellent knowledge of the hotel's facilities, services and dining experiences, proactively promoting these opportunities to guests where appropriate.
• Communicate guest feedback, comments, concerns and complaints promptly and professionally to the Food & Beverage Manager or Assistant Restaurant Manager on duty.
• Attend daily briefings and remain fully aware of VIP arrivals, special requests, menu changes and operational updates.

What's In It For You?

Iconic Hotels and Resorts offer the following benefits to employees:

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Châteaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• ...and so much more.

If you enjoy creating unforgettable first impressions, thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences, we'd love to hear from you.