Debt Caseworker

Citizens Advice; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to support clients in financial hardship by delivering tailored debt guidance and outcomes.

The role requires strong debt knowledge, problem solving, and an empathetic, non-judgemental approach, with the ability to manage a diverse caseload and work both independently and within a supportive team.

Qualifications

• Experience as a debt adviser/caseworker.
• Ability to manage own caseload with independent judgment.
• Empathetic and non-judgemental approach.
• Strong IT and communication skills.

Responsibilities

• Manage your own debt advice caseload.
• Deliver accurate, high-quality and tailored advice.
• Undertake comprehensive income and expenditure assessments.
• Advise on appropriate debt solutions and negotiate with creditors.
• Support clients through complex financial circumstances.
• Work independently while contributing to a collaborative team.

Skills

Debt advice knowledge

Problem solving

Empathy

Communication skills

Tools

IT proficiency

Job description

We are looking for an experienced, compassionate and motivated Debt Adviser/Caseworker to join our specialist debt team at Citizens Advice South Gloucestershire (CASG).

This is an opportunity to make a genuine difference to people experiencing financial hardship, helping them understand their financial situation, explore their options and take steps towards long-term financial stability.

Our clients are often experiencing crisis situations, stress and vulnerability. We are therefore looking for someone who combines strong debt advice knowledge and problem-solving skills with empathy, patience and a non-judgemental approach.

You will be responsible for managing your own debt advice caseload, delivering accurate, high-quality and tailored advice, and supporting clients to achieve sustainable outcomes. This will include undertaking comprehensive income and expenditure assessments, advising on appropriate debt solutions, negotiating with creditors and supporting clients through complex financial circumstances.

The role requires someone who can work independently, exercise sound professional judgement and manage a varied caseload, while contributing positively to a supportive and collaborative team.

The salary will be £28,264 per annum for an adviser who is not currently an Approved Intermediary (AI) for Debt Relief Orders (DROs). The salary will be £33,551 per annum for an adviser who holds Approved Intermediary status. The salary reflects the additional responsibility and specialist knowledge associated with this authorisation.

You must be proficient in IT with effective communication skills.