Debt Caseworker

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; West of England, Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Citizens Advice South Gloucestershire (CASG) is seeking an experienced Debt Adviser/Caseworker to join our specialist debt team. You will manage your own caseload, deliver high-quality tailored advice and support clients toward sustainable financial outcomes.

The role requires strong debt advice knowledge, empathy and the ability to work independently in a hybrid, client-focused environment. Salary ranges from £28,264 to £33,551 depending on Approved Intermediary status; apply by emailing

Qualifications

• Experienced Debt Adviser/Caseworker with a compassionate and motivated approach.
• Manage your own debt advice caseload and deliver tailored advice.
• Undertake comprehensive income and expenditure assessments.
• Negotiate with creditors to support clients.
• Demonstrate empathy and a non-judgemental approach in difficult circumstances.

Responsibilities

• Manage your own debt advice caseload with accuracy and care.
• Deliver high-quality, tailored debt advice to clients.
• Support clients to achieve sustainable financial outcomes and stability.
• Undertake income and expenditure assessments and advise on debt solutions.

Skills

Debt advice

Case management

Income & expenditure

Negotiation

Empathy

IT proficiency

Job description

Debt Caseworker

Job summary

• Salary: £28,264–£33,551 per annum, depending on Approved Intermediary status
• Location: South Gloucestershire
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 37

About the role

We are looking for an experienced, compassionate and motivated Debt Adviser/Caseworker to join our specialist debt team at Citizens Advice South Gloucestershire (CASG).

This is an opportunity to make a genuine difference to people experiencing financial hardship, helping them understand their financial situation, explore their options and take steps towards long-term financial stability.

Our clients are often experiencing crisis situations, stress and vulnerability. We are therefore looking for someone who combines strong debt advice knowledge and problem-solving skills with empathy, patience and a non-judgemental approach.

You will be responsible for managing your own debt advice caseload, delivering accurate, high-quality and tailored advice, and supporting clients to achieve sustainable outcomes. This will include undertaking comprehensive income and expenditure assessments, advising on appropriate debt solutions, negotiating with creditors and supporting clients through complex financial circumstances.

The role requires someone who can work independently, exercise sound professional judgement and manage a varied caseload, while contributing positively to a supportive and collaborative team.

The salary will be £28,264 per annum for an adviser who is not currently an Approved Intermediary (AI) for Debt Relief Orders (DROs). The salary will be £33,551 per annum for an adviser who holds Approved Intermediary status. The salary reflects the additional responsibility and specialist knowledge associated with this authorisation.

You must be proficient in IT with effective communication skills.

To request a job pack/application please email [e-mail]