CEC Scheduler

Jones Lang LaSalle Incorporated; Sandiway; On-site; GBP 28,000 - 40,000; Full time

Job summary

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Facilities Operations Coordinator to manage work orders end-to-end across a large portfolio. You will coordinate planned and reactive services and maintain accurate records in the CAFM system to drive efficiency and compliance.

You will monitor orders to meet strict SLAs, collaborate with external suppliers, and contribute to continuous process improvements.

Qualifications

• 2+ years' experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Responsibilities

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and expedite work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Skills

Work order management

Scheduling

Mobile resource planning

Facilities Management

Customer service

SLA compliance

Communication skills

Problem solving

Attention to detail

Tools

CAFM system

Job description

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.

• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.

• Monitor, action, and expedite work orders to consistently meet strict SLA and performance targets.

• Build strong working relationships with external suppliers and support the procurement of services.

• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.

• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.

• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.

• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

• 2+ years' experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.

• Experience coordinating service delivery within a mobile field-force or subcontractor environment.

• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.

• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.

• Calm, organised, and resilient under pressure in a fast-moving environment.

• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join a fast-paced, collaborative team managing a diverse portfolio of approximately 350 sites, where every day brings new challenges and opportunities. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service and operational excellence., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.