Contract Administrator

Jones Lang LaSalle Incorporated; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Contract Administrator for an on-site Derby role on a 9-month FTC. You will manage end-to-end work order processes, coordinate services with engineering and supply chain, and record information for service requests and incidents.

The role requires administration/work-order scheduling experience, strong communication, and a customer-service focus with SLAs. On-site in Derby, 40 hours per week, with opportunities to develop skills in facilities

Qualifications

• Experience in administration/work-order/scheduling environments.
• Experience coordinating service delivery in mobile field operations.
• Strong written and verbal communication with customer SLA focus.

Responsibilities

• Execute end-to-end work order management and coordinate planned and reactive services.
• Record information accurately to resolve service requests and incidents.
• Monitor and escalate work orders to meet service levels and inform customers.
• Procure services from external partners and manage service delivery.
• Develop working knowledge of Corrigo apps, scheduling tools and facility services.
• Identify opportunities to develop skills and share learnings with the team.
• Keep up to date with contract changes and support the team accordingly.
• Handle customer issues in line with the Customer Complaint process.

Skills

Administration

Scheduling

Customer service

Communication

Facilities management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Contract administrator Based - Derby (on client site Rolls-Royce) Hours - 40hrs This is a 9 month FTC JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward

What this job involves:

• Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escape work orders and incidents as appropriate to ensure agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners including purchase order creation and service delivery management.
• To develop and maintain a good understanding of core Corrigo application, mobile and scheduling applications, facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholder.
• To handle and actively resolve any customer issues according to the Customer Complaint process.

Qualifications & Experience

• Experience working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven while by customer SLAs, performance measurement and personal work targets essential, Excellent communication – both written and verbal Ability to stay calm a high paced environment.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each others wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK.

If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Contract Administrator, we invite you to join our team and make a lasting impact #LI-DW2 Location: On-site –Derby, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyse your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see the for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we give you the opportunity, knowledge and tools to own your success because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, Jones Lang LaSalle Incorporated. For further information, visit jll.com.