Scheduler

Jones Lang LaSalle Incorporated; England; Teletrabalho; GBP 28 000 - 36 000; Tempo integral

Resumo da oferta

Jones Lang LaSalle Incorporated in Cheshire, GBR is seeking a Scheduler to manage end-to-end work orders and coordinate a mobile field force to ensure on-time delivery against client SLAs. The role requires 2+ years in scheduling and strong communication skills.

On-site work with familiarization with Maximo and field service software is a plus. We value proactive problem solving, calmness under pressure, and the ability to adapt to changing priorities in a fast-paced environment.

Qualificações

• 2+ years in work order / scheduling / mobile resource planning environment.
• Experience coordinating service delivery in a mobile field force.
• Experience with customer SLAs and performance targets.
• Excellent written and verbal communication.

Responsabilidades

• Execute end-to-end work order management and planning.
• Record information to resolve service requests and incidents.
• Monitor, action and escalate work orders to meet SLAs.
• Procure services from external partners and manage PO delivery.
• Maintain knowledge of Maximo, scheduling systems and FM services.
• Share updates with the team and stakeholders.
• Support contracts and initiatives as needed.
• Handle customer issues per the Complaint process.

Conhecimentos

Excellent communication

Customer service

Calm under pressure

Time management

Ferramentas

Maximo

Scheduling software

Descrição da oferta de emprego

## SchedulerApply: On-site: Cheshire, GBR: Full time: Posted Today: REQ538699**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**About JLL**If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!**Main Duties & Responsibilities** • Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. • To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. • To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders. • To handle and actively resolve any customer issues according to the Customer Complaint process. • To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business**Qualifications & Experience**• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous • Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. • Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential. • Excellent communication – both written and verbal • Ability to stay calm in a high paced environment. **Location:**On-site –Cheshire, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!