Scheduling Manager

Jll; Sandiway; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL in the United Kingdom is seeking an experienced Scheduling Manager to oversee national engineering operations, forecast staffing needs, and create comprehensive schedules to meet KPIs and contractual obligations.

You will manage up to 10 schedulers, balance workload with engineer availability, and drive efficiency using advanced scheduling methods while collaborating with engineering leadership to ensure service delivery excellence.

Qualifications

• Minimum 2 years in scheduling or workforce management.
• Experience creating and managing schedules in engineering/field service or similar.
• Proficiency with workforce management/optimization tools.
• Strong understanding of KPIs, SLAs and contractual requirements.
• Excellent communication and collaboration with engineering teams.
• Ability to work under pressure and adapt to changing business needs.

Responsibilities

• Create and maintain schedules across multiple clients and contracts.
• Forecast workload, optimize headcount, and meet KPI targets.
• Lead a team of up to 10 schedulers.
• Monitor real-time adherence and adjust to maintain SLAs.
• Coordinate engineer allocation to meet service levels.
• Generate reports on adherence, productivity and KPIs.
• Collaborate with engineering leadership to address scheduling challenges.
• Implement contingency scheduling plans for fluctuations.

Skills

Analytical skills

Organizational skills

Time management

Communication skills

Interpersonal skills

People management

Tools

WFM tools

Mitel/Omni-channel

Job description

We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling. The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments. Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.Day to Day

• Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts
• Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements
• Managing a team of up to 10 schedulers.
• Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts
• Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands
• Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage
• Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements
• Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements
• Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability
• Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs
• Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements
• Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests
• Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance
• Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions
• Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement
• Ensure accuracy and reliability of all scheduling-related reports and documentation
• Support the integration and implementation of new workforce management technologies
• Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact Minimum of 2 years' experience in a scheduling or workforce management role
• Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment
• Experience working closely with engineering or technical teams
• Understanding of KPIs, SLAs, and contractual service level requirements
• Proficiency with Workforce Management/Optimization tools
• Experience with Mitel Telephony / Omni-channel platforms desirable
• Strong analytical skills with attention to detail
• Excellent organizational and time management capabilities
• Ability to work under pressure and adapt to changing business needs
• Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., We're JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
• If you're looking to step up your career, JLL are the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.