CEC Scheduler

Jones Lang LaSalle Incorporated; Warrington; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a facilities coordinator to manage work orders across a large portfolio and ensure services are delivered to high standards. Based on-site in Cheshire, you’ll coordinate planned and reactive maintenance and maintain CAFM records.

You’ll work with external suppliers, monitor SLAs, contribute to process improvements, and continuously develop your skills while adapting to evolving business needs.

Qualifications

• 2+ years in work order management, scheduling or mobile resource planning.
• Experience coordinating service delivery in a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs.
• Strong written and verbal communication skills; able to build stakeholder relationships.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with attention to detail and high-quality service.

Responsibilities

• Manage work orders end-to-end, coordinating planned and reactive services.
• Maintain CAFM records to ensure efficiency and compliance.
• Monitor, action, and escalate work orders to meet SLAs.
• Build relationships with external suppliers and support procurement of services.
• Develop understanding of CAFM systems and contribute to process improvements.
• Support projects and adapt to evolving business needs.

Skills

Work order management

Scheduling

Mobile resource planning

Facilities Management experience

Vendor coordination

Customer-focused with SLAs

Communication skills

Calm under pressure

Detail-oriented

Tools

CAFM system

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join a fast-paced, collaborative team managing a diverse portfolio of approximately 350 sites, where every day brings new challenges and opportunities. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service and operational excellence.

Main Duties & Responsibilities

• Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio.
• Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance.
• Monitor, action, and escape work orders to consistently meet strict SLA and performance targets.
• Build strong working relationships with external suppliers and support the procurement of services.
• Develop a strong understanding of CAFM systems and contribute to continuous process improvements.
• Proactively identify opportunities for personal and professional development, expanding skills and knowledge.
• Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders.
• Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs.

Qualifications & Experience

• 2+ years’ experience in work order management, scheduling, or mobile resource planning; experience within Facilities Management is advantageous.
• Experience coordinating service delivery within a mobile field-force or subcontractor environment.
• Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics.
• Strong written and verbal communication skills, with the ability to build positive relationships at all levels.
• Calm, organised, and resilient under pressure in a fast-moving environment.
• Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service.

Location: On-site –Cheshire, GBR

Job Tags: Hiring

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.