CCW Applications Engineer — Sales Enablement

Ishida Europe Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ishida Europe Ltd, Birmingham, is seeking an Applications Support Specialist to drive CCW portfolio enablement and act as the central technical advisor for sales channels across the EMEA region.

You will collaborate with Product Management, Engineering, CPQ, Training, and QA to deliver testing, layouts, and clear specifications while supporting trials on site and developing tools for the sales team to select the right CCW solutions.

Qualifications

• Experience in a B2B capital equipment environment.
• Direct sales support experience.
• Strong communication and presentation skills.
• Good IT literacy and adaptability.

Responsibilities

• Respond to and record application support requests advising on suitable machines.
• Work with Product Management and Engineering on modifications or specials.
• Own modifications and cost details for approved requests.
• Complete in-house testing on CCW units to verify applications.
• Coordinate testing and advise on the most suitable solution.
• Support in-house and on-site customer trials as needed.
• Develop and communicate sales enablement tools for CCW portfolio.
• Collaborate with CCW Product Manager and Training Manager on FAQs.
• Assist sales in CPQ understanding and CPQ team alignment.
• Ensure Key Account User Requirements are understood and articulated.
• Test CPQ releases for CCW portfolio before release.
• Produce 2D & 3D provisional layouts for enquiries & orders.

Skills

B2B capital equipment

Direct sales support

Technical function

Electrical knowledge

Mechanical knowledge

Sales enablement tools

Communication skills

Presentation skills

Interpersonal skills

Customer focus

IT literate

Self-motivated

Pro-active

Flexible and adaptable

Tools

CPQ

Job description

Ishida Europe Ltd, Birmingham, is seeking an Applications Support Specialist to drive CCW portfolio enablement and act as the central technical advisor for sales channels across the EMEA region.

You will collaborate with Product Management, Engineering, CPQ, Training, and QA to deliver testing, layouts, and clear specifications while supporting trials on site and developing tools for the sales team to select the right CCW solutions.