Applications Engineer

Ishida Europe Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ishida Europe Ltd, Birmingham, is seeking an Applications Support Specialist to drive CCW portfolio enablement and act as the central technical advisor for sales channels across the EMEA region.

You will collaborate with Product Management, Engineering, CPQ, Training, and QA to deliver testing, layouts, and clear specifications while supporting trials on site and developing tools for the sales team to select the right CCW solutions.

Qualifications

• Experience in a B2B capital equipment environment.
• Direct sales support experience.
• Strong communication and presentation skills.
• Good IT literacy and adaptability.

Responsibilities

• Respond to and record application support requests advising on suitable machines.
• Work with Product Management and Engineering on modifications or specials.
• Own modifications and cost details for approved requests.
• Complete in-house testing on CCW units to verify applications.
• Coordinate testing and advise on the most suitable solution.
• Support in-house and on-site customer trials as needed.
• Develop and communicate sales enablement tools for CCW portfolio.
• Collaborate with CCW Product Manager and Training Manager on FAQs.
• Assist sales in CPQ understanding and CPQ team alignment.
• Ensure Key Account User Requirements are understood and articulated.
• Test CPQ releases for CCW portfolio before release.
• Produce 2D & 3D provisional layouts for enquiries & orders.

Skills

B2B capital equipment

Direct sales support

Technical function

Electrical knowledge

Mechanical knowledge

Sales enablement tools

Communication skills

Presentation skills

Interpersonal skills

Customer focus

IT literate

Self-motivated

Pro-active

Flexible and adaptable

Tools

CPQ

Job description

Main Purpose of the role

To assist with the sales and contribution growth of the CCW product portfolio by acting as the central point of technical applications support for the sales channels within Ishida Europe. To improve the sales enablement and technical material available to the sales channels around the CCW product portfolio.

Main Purpose of the role

To assist with the sales and contribution growth of the CCW product portfolio by acting as the central point of technical applications support for the sales channels within Ishida Europe. To improve the sales enablement and technical material available to the sales channels around the CCW product portfolio. The role will cover CCW application support requirements throughout the EMEA region.

Primary Responsibilities

• Responding to and recording application support requests from the sales channels by advising on the suitable machines for a particular enquiry.
• To work closely with the Product Management and Engineering Technical lead in deciding if we take on a particular modification or specials requirement request.
• Ownership of the modifications and specials that the business decides to proceed with by working with the internal sections, ensuring that the technical solutions and cost details are provided back to the requesting party.
• Complete in-house testing on CCW machine units to verify the ability of a particular application
• To co-ordinate and manage any testing requirements on CCW units within the business and advising on the most suitable solution for a particular application
• To support as required both in house and at site customer trials
• To assist with the development and communication of sales enablement tools around the CCW portfolio that assist the sales channel in understanding selections around Machines, Software options.
• To work closely with the CCW Product Manager and the Training Manager to address FAQs around CCW units and improve the overall applications knowledge of the sales channels.
• To assist the sales channels in understanding the logic within CPQ and also working with the CPQ team in ensuring it is working effectively
• To ensure Key Account User Requirement specifications are clearly understood and articulated within the business and in particular through the Engineering team.
• To complete testing on any CPQ potential releases around the CCW portfolio, ensuring that it is a fair reflection of the desired implementation and robust enough for release to the sales channels
• To Produce 2D & 3D provisional layouts for enquiries & orders

What skills are we looking for?

To be successful in this role you must have experience within a B2B capital equipment environment, direct sales support experience, B2B technical function, technical knowledge of electrics or mechanics and a good understanding of modern sales enablement tools. The ideal candidate must have excellent communication skills, excellent presentation skills, strong interpersonal skills, must be customer focused, IT Literate, driven, self-motivated, pro-active, flexible and adaptable.