CCTV Controller

UniTrust Protection Services (UK) Ltd; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

UniTrust Protection Services (UK) Ltd is recruiting for a CCTV Controller to monitor and protect people, premises, and property within a flagship Canary Wharf environment. The role involves supervising security tasks, supporting the Security Manager, and ensuring KPI/SLA adherence while remaining customer-focused.

The post requires presenting a professional image and delivering exceptional service to staff and visitors, collaborating with catering, cleaning, maintenance, and Front of House teams

Qualifications

• Deliver outstanding customer service to staff and visitors.
• Be flexible and adaptable to all tasks or challenges.
• Maintain confidentiality and handle information securely.

Responsibilities

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact is clear, courteous, polite, professional, and respectful
• Complete reports and documentation in a timely fashion
• Be familiar with all Security and Emergency procedures on site and assist in their execution and practice.

Skills

Customer service

Attention to detail

Professional presentation

Tools

CCTV systems

Access control systems

Job description

• Job Title: CCTV Controller
• Location: Canary Wharf
• Rate: Circa £15.50 per hour
• Contracted Hours: 3 Days, 3 Nights, 3 Rest Avg: 56 hours

Role:
Working within this flagship building and prestigious environment in Canary Wharf your primary role is to ensure
the security of people, premises, and property, protecting the reputation of the client/tenants throughout availing
of the onsite security systems.

As a CCTV Controller you will supervise all aspects of the client’s/tenant’s security requirements and support the
Security Manager in the day-to-day running of the security function.
Further this position will form a key part in assisting the Security Manager with daily task and objectives that need
to be adhered to in line with Key Performance Indicators (KPI) and Service Level Agreement (SLA). Further in
the absence of the Security Supervisor, you may be required to step up as required.

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this,
you will be/become well versed in the processes and practices of a CCTV Controller professional. Excellence in
customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an
excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities:

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with,
• throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or
• allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear,
• courteous, polite, professional, and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information
• is paramount
• Where applicable: appropriate use of CCTV/access control and any other electronic management
• system, and completion of reports and documentation in a timely fashionBe familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe
• execution and practice.