Security Supervisor

Manchester Arndale; York and North Yorkshire; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Wagestream App

Hapi discounts

Digital Learning

Professional Growth

Job summary

OCS UK & Ireland is seeking a Security Supervisor for York Hospital, overseeing a team of Security Officers to ensure a safe, welcoming environment for staff and visitors. You’ll lead from the front, drive service excellence, and maintain high standards of compliance and customer focus.

The role covers 7 On / 3 Off shifts, 06:00–18:00 and 18:00–06:00, year-round. We value proactive leadership, staff development and strong incident management in a public-sector setting.

Qualifications

• Right to work in the UK and BS7858 security screening
• SIA Door Supervisor or Security Guarding Licence
• CCTV Licence
• UK driving licence
• Previous supervisory experience in security
• Strong leadership and people management
• Excellent customer service and stakeholder management
• Strong verbal and written communication
• Knowledge of security operations, incident management and site procedures
• High integrity and calm under pressure

Responsibilities

• Supervise and support the security team to deliver a professional, customer-focused service.
• Act as first point of contact for security matters, incidents and on-site emergencies.
• Ensure compliance with legislation, site procedures, H&S and SIA regulations.
• Monitor CCTV, access control and security operations for safety of people and assets.
• Conduct regular patrols, inspections and security checks.
• Manage incidents with accurate reporting and escalation.
• Support recruitment, induction, training and performance management of staff.
• Prepare staff rotas to meet operational needs.
• Promote professionalism, accountability, safety and continuous improvement.
• Build relationships with clients, stakeholders, and emergency services.

Skills

Leadership

People management

Customer service

Communication

Decision making under pressure

IT skills

Tools

CCTV systems

Incident reporting systems

Security management software

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks : With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working:This position will be based at York Hospital, working the following:

7 On / 3 Off, 7 On / 4 Off Shift Pattern
Days and Night
Shifts are 06:00 - 18:00 & 18:00 - 06:00
We cover 365 days a year

As a Security Supervisor, you will play a vital role in maintaining a safe, secure and welcoming environment for colleagues, visitors, contractors and members of the public. Leading a team of Security Officers, you will ensure the delivery of a professional security service that protects people, property and assets while maintaining the highest standards of customer service, compliance and operational excellence. This is an excellent opportunity for an experienced security professional with strong leadership skills and a commitment to delivering high-quality service in a public sector setting.

This isn't a role for someone who waits to be told what to do. We're looking for a proactive leader who leads from the front, supports their team, and is committed to maintaining the highest standards of service delivery.

• Supervising and supporting the security team to deliver a professional, customer-focused security service.
• Acting as the first point of contact for security-related matters, incidents and emergencies on site.
• Ensuring compliance with all relevant legislation, site procedures, health and safety requirements, risk assessments and Security Industry Authority (SIA) regulations.
• Monitoring premises, CCTV systems, access control systems and security operations to ensure the safety and security of people, property and assets.
• Conducting regular patrols, inspections and security checks in line with site requirements.
• Managing and responding to incidents, ensuring accurate reporting, investigation and escalation where required.
• Supporting the recruitment, induction, training, development and ongoing performance management of team members.
• Preparing staff rotas and ensuring appropriate staffing levels to meet operational requirements.
• Promoting a culture of professionalism, accountability, safety and continuous improvement.
• Building and maintaining effective relationships with clients, stakeholders, emergency services and site users.

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK and the ability to pass BS7858 security screening.
• A valid SIA Door Supervisor or Security Guarding Licence.
• CCTV License.
• UK driving licence.
• Previous experience in a supervisory role within the security industry.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent customer service and stakeholder management skills.
• Strong verbal and written communication skills.
• Good knowledge of security operations, incident management and site procedures.
• High levels of integrity, professionalism and attention to detail.
• The ability to make informed decisions and remain calm under pressure.
• Competent IT skills, including experience using incident reporting and security management systems.

Desirable:

• Experience working within a public sector environment.
• Experience managing CCTV operations and access control systems.
• First Aid qualification.
• Knowledge of emergency response and business continuity procedures.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.