Catering & Wake Services Supervisor — Flexible Hours & Great Benefits

Gloucestershire County Council; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

30 days annual leave (pro-rata)

Volunteer days

LGPS pension & life cover

Training & development

Employee assistance programme

Cycle to Work

Discounted local tickets

Job summary

Gloucester City Council is seeking an experienced Food and Drink Supervisor to oversee the day-to-day operation of the café and wake service at The Arbor, Gloucester Crematorium. You will lead the food and drink team, ensure high standards of presentation, hygiene and customer care, and manage resources in a respectful, sensitive setting.

This role combines hands-on operations with leadership, training and compliance.

Qualifications

• Experience supervising or managing teams in a busy environment.
• Experience in food preparation and food presentation.
• Experience delivering training and supporting staff development.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to make confident decisions under pressure.
• Good knowledge of health and safety, food hygiene, and risk management.
• The ability to work flexibly and adapt to changing priorities.
• An understanding of alcohol licensing requirements and the supervision of bar service.
• A commitment to delivering high standards and achieving service targets.

Responsibilities

• Supervise the effective operation of the café and wake service, including opening and closing procedures.
• Lead, motivate and support the food and drink team through training, one-to-one meetings and rota management.
• Ensure food and drink are consistently presented to a high standard.
• Maintain compliance with food hygiene regulations, licensing requirements, and health and safety standards.
• Manage service administration, income records, expenditure monitoring and cash handling procedures.
• Investigate and report maintenance issues, ensuring facilities remain safe and welcoming.
• Handle customer feedback and complaints professionally, resolving issues within agreed timescales.
• Act as a designated Fire Warden and support safe evacuation procedures when required.
• Contribute to service improvements and help achieve income and performance targets.

Skills

Team supervision

Food preparation

Staff training

Customer service

Communication

Organisation

Health & safety

Alcohol licensing

Service targets

Job description

Gloucester City Council is seeking an experienced Food and Drink Supervisor to oversee the day-to-day operation of the café and wake service at The Arbor, Gloucester Crematorium. You will lead the food and drink team, ensure high standards of presentation, hygiene and customer care, and manage resources in a respectful, sensitive setting.

This role combines hands-on operations with leadership, training and compliance.