Bereavement Service Catering Supervisor

Gloucestershire County Council; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

30 days annual leave (pro-rata)

Volunteer days

LGPS pension & life cover

Training & development

Employee assistance programme

Cycle to Work

Discounted local tickets

Job summary

Gloucester City Council is seeking an experienced Food and Drink Supervisor to oversee the day-to-day operation of the café and wake service at The Arbor, Gloucester Crematorium. You will lead the food and drink team, ensure high standards of presentation, hygiene and customer care, and manage resources in a respectful, sensitive setting.

This role combines hands-on operations with leadership, training and compliance.

Qualifications

• Experience supervising or managing teams in a busy environment.
• Experience in food preparation and food presentation.
• Experience delivering training and supporting staff development.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to make confident decisions under pressure.
• Good knowledge of health and safety, food hygiene, and risk management.
• The ability to work flexibly and adapt to changing priorities.
• An understanding of alcohol licensing requirements and the supervision of bar service.
• A commitment to delivering high standards and achieving service targets.

Responsibilities

• Supervise the effective operation of the café and wake service, including opening and closing procedures.
• Lead, motivate and support the food and drink team through training, one-to-one meetings and rota management.
• Ensure food and drink are consistently presented to a high standard.
• Maintain compliance with food hygiene regulations, licensing requirements, and health and safety standards.
• Manage service administration, income records, expenditure monitoring and cash handling procedures.
• Investigate and report maintenance issues, ensuring facilities remain safe and welcoming.
• Handle customer feedback and complaints professionally, resolving issues within agreed timescales.
• Act as a designated Fire Warden and support safe evacuation procedures when required.
• Contribute to service improvements and help achieve income and performance targets.

Skills

Team supervision

Food preparation

Staff training

Customer service

Communication

Organisation

Health & safety

Alcohol licensing

Service targets

Job description

Are you an experienced supervisor with a passion for customer service, hospitality, and leading teams? Do you thrive in a fast-paced environment and have the confidence to deliver exceptional experiences while supporting people during important life events? Gloucester City Council is seeking a dedicated Food and Drink Supervisor to oversee the day-to-day operation of the food and drink service at The Arbor, Gloucester Crematorium. This is a unique opportunity to play a key role in delivering a professional, welcoming, and high-quality service within a sensitive and respectful setting., As Food and Drink Supervisor, you will lead the daily operation of our café and wake service, ensuring the highest standards of food presentation, customer care, hygiene, and venue management. You will supervise and support the food and drink team, ensuring resources are effectively managed and that customers receive an outstanding service at all times. This role combines hands‑on operational responsibility with team leadership, administration, and compliance management., Supervise the effective operation of the café and wake service, including opening and closing procedures. Lead, motivate and support the food and drink team through training, one‑to‑one meetings and rota management. Ensure food and drink are consistently presented to a high standard. Maintain compliance with food hygiene regulations, licensing requirements, and health and safety standards. Manage service administration, income records, expenditure monitoring and cash handling procedures. Investigate and report maintenance issues, ensuring facilities remain safe and welcoming. Handle customer feedback and complaints professionally, resolving issues within agreed timescales. Act as a designated Fire Warden and support safe evacuation procedures when required. Contribute to service improvements and help achieve income and performance targets. We are looking for an enthusiastic and customer‑focused individual who can lead by example and inspire a high‑performing team. You will have: Experience supervising or managing teams in a busy environment. Experience in food preparation and food presentation. Experience delivering training and supporting staff development. Excellent customer service and communication skills, with the ability to put people at ease. Strong organisational skills and the ability to make confident decisions under pressure. Good knowledge of health and safety, food hygiene, and risk management. The ability to work flexibly and adapt to changing priorities. An understanding of alcohol licensing requirements and the supervision of bar service. A commitment to delivering high standards and achieving service targets. This position is subject to an annualised hours contract. Evening working may be required to support wake bookings, and the successful candidate will be expected to become the Personal Licence Holder for The Arbor if not already qualified. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

• Flexible, hybrid, agile working opportunities
• Generous Annual Leave entitlement 30 days (Pro-rata)
• An option to purchase up to 10 days of additional leave per year
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone, and in an in‑house Occupational Health service
• Enhanced family friendly leave and pay
• Car salary sacrifice scheme (T&C apply)
• Cycle to Work scheme (Salary Sacrifice - T & C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group