Catering Assistant

Gloucestershire County Council; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Gloucestershire County Council’s Bereavement Services is seeking a self-motivated Catering Assistant to support daily operations at the Cemetery and Crematorium. You will prepare and serve food, assist with bookings from funeral directors and the public, ensuring all items are presented to a high standard.

In this role, empathy and excellent communication are essential as you interact with the bereaved in challenging circumstances.

Qualifications

• Experience in catering or food service is preferred.
• Ability to interact with the public and bereaved in a respectful manner.
• Clear communication and good customer care skills.

Responsibilities

• Prepare and serve food and drinks to facilities users.
• Take bookings from funeral directors and the general public (in person and by phone).
• Maintain high presentation standards of all food served.
• Provide compassionate, empathetic customer service in stressful situations.

Skills

Customer service

Communication skills

Empathy

English fluency

Job description

Where you will report to the Bereavement services catering supervisor. We are a small friendly team operating within the public sector providing catering facilities to bereaved families and the public.

We are seeking to appoint a self-motivated and enthusiastic individual to become part of the Bereavement services catering team in the day to day running of the facility on site at the Cemetery and Crematorium.

Main duties will be preparing and serving food and drink, taking bookings from funeral directors, the general public, in person and by phone. Attention to detail is essential as this is a key role in ensuring all food is presented to a high standard

You will be dealing with the bereaved often, in stressful circumstances it is therefore essential that you have a high level of empathy and good communication and customer care skills.

The wake facility is operational from Monday - Friday, with an occasional weekend twice a year., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.