CAT Field Service Engineer - On-Site Diagnostics

Finning; Ashford; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Healthcare benefits

Pension (7% matched)

Share scheme

Refer a friend bonus

Laptop and phone and van

Job summary

Finning (UK) Ltd is seeking a Field Service Engineer to respond to customer service requests, diagnose mechanical and electrical issues on Caterpillar machines, and prepare detailed information to support quotes.

You will travel to customer sites, work safely and efficiently, using dealer software and repair techniques, and provide excellent service while meeting time and cost targets. Benefits include salary and comprehensive rewards.

Qualifications

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting).
• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Heavy Earth Moving equipment operating knowledge.

Responsibilities

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Skills

Autonomy

Communication

Planning

Problem solving

Self-motivated

Education

NVQ Level 3 in Land Based Engineering / Plant Fitting

LDV driving licence

Job description

Finning (UK) Ltd is seeking a Field Service Engineer to respond to customer service requests, diagnose mechanical and electrical issues on Caterpillar machines, and prepare detailed information to support quotes.

You will travel to customer sites, work safely and efficiently, using dealer software and repair techniques, and provide excellent service while meeting time and cost targets. Benefits include salary and comprehensive rewards.