Counter Fraud - Motor Claims Handler

Direct Line Group; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the insurance sector is seeking a Counter Fraud Motor Claims Handler in Leeds. This role involves investigating insurance fraud, managing cases, and coordinating with external bodies. The ideal candidate will have strong organizational skills and experience in the Motor Claims environment. Join a supportive team that values work-life balance and offers competitive benefits.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Optional health and dental insurance

Generous holidays

Share scheme

Discounts and cashback

Qualifications

• Experience within the Motor Claims environment.

Responsibilities

• Identify and investigate insurance fraud.
• Manage customer expectations throughout investigations.
• Control investigation costs and manage file reserving.

Skills

Organizational Skills

Time Management

Communication

Attention to Detail

Job description

Join to apply for the Counter Fraud - Motor Claims Handler role at Direct Line Group.

We are hiring Counter Fraud Motor Claims Handlers to join our Fraud Department, reporting to our Counter Fraud Team Leader.

Location

Leeds – Hybrid

About the Role

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining us, you'll have the chance to be recognized for your skills, encouraged to develop them further, and empowered to perform at your best.

Key Responsibilities

• Identify and investigate insurance fraud, undertaking investigations to validate concerns, managing cases within process guidelines, and reviewing new work proactively.
• Ensure all cases adhere to legislation and risk regulations set internally and externally.
• Manage customer expectations, providing updates throughout investigations regarding indemnity and liability.
• Prevent and detect insurance fraud, managing outcomes such as cancellations, settlements, litigation, and recovery.
• Refer linked cases or suspicions of organised fraud to the COOT team using available tools and knowledge.
• Control investigation costs by identifying threats and leakage, referring issues to senior staff, and managing file reserving when needed.
• Utilize MI tools to prioritize workload and enhance performance.
• Coordinate with external bodies like IFB, IFED, LEAs, and load cases to IFR and CIFAS to maximize disruption.
• Provide guidance to stakeholders across various departments to maximize fraud detection opportunities.

Candidate Requirements

• Experience within the Motor Claims environment.
• Strong organizational and time management skills.
• Effective communication skills.
• Ability to prioritize and manage workload efficiently.
• Attention to detail and diligence.

Working Style

Our hybrid model offers a blend of home and office working, with most colleagues expected to spend 2 days a week in the office, depending on role and team needs.

Benefits

We offer competitive benefits including:

• 9% employer-contributed pension
• 50% off home, motor, and pet insurance, plus additional travel and breakdown cover
• Optional health and dental insurance
• Generous holidays
• Share scheme, discounts, cashback, and more

We support our colleagues' work-life balance and strive to create an inclusive environment where everyone can succeed. If you need adjustments during recruitment, contact our team.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance